Hi there! I understand the M&S app on your iPad is just showing a spinning asterisk and not opening. Let's work through this together.

First, could you tell me:
- Have you tried restarting your iPad yet?
- Is your iPad connected to Wi-Fi or cellular data without interruptions?
- Has the app been working fine before, or did this issue start after an update or change?
- Do other apps open normally on your iPad?

This info will help me tailor the fix better. Meanwhile, here is a simple step-by-step approach we can try to fix the spinning loading issue:

1. Force close the M&S app:
- On your iPad (with OS X 10.15.7, your iPad likely runs iPadOS close to this), double-click the Home button or swipe up from the bottom to bring up the app switcher.
- Find the M&S app and swipe upwards off the screen to close it fully.
- Then, try opening the app again.

2. Restart your iPad:
- Press and hold the power button until you see "slide to power off."
- Turn off the iPad, wait 10 seconds, then power it back on.

3. Check for app updates:
- Open the App Store, tap on your profile icon at the top right, then scroll down to see if the M&S app has an update available.
- If yes, update it and try the app again.

4. Check your internet connection:
- Make sure you have a stable Wi-Fi or cellular signal. If unsure, toggle Wi-Fi off and on again.

5. Delete and reinstall the M&S app:
- Press and hold the app icon, then tap Remove App > Delete App.
- Go to the App Store, search for M&S, and redownload it. This can clear any corrupted data causing the spinning issue.

If you've already tried these, or if the problem persists, please let me know so we can explore more advanced options.

Would you like me to guide you through any of these steps now?

6 4

App won’t open on ipad and just shows spinning asterisk

Thanks for sharing that your M&S app on iPad is stuck showing a spinning asterisk when you try to open it. To make sure we're on the same page, is this spinning asterisk appearing inside the app when you try to open it, or is it the small spinning icon you see near the Wi-Fi indicator on the top right of the screen? Both can indicate different causes.

Meanwhile, here are some steps tailored for your situation and your iPad running iPadOS around 10.15.7/OS X environment:

1. Force Restart Your iPad
Since the spinning asterisk may sometimes suggest a system or network process hanging, a force restart can clear that up:
- Press and quickly release the Volume Up button
- Press and quickly release the Volume Down button
- Then press and hold the Power (Top) button until the Apple logo appears (this may take about 10-15 seconds)

This often resolves system glitches causing apps to not load fully6.

2. Force Close the M&S App
- Double-press the Home button (or swipe up and pause if your iPad doesn’t have a Home button) to bring up the app switcher
- Swipe the M&S app off the screen to close it completely
- Then try reopening it

3. Check Network Connectivity
- The spinning asterisk near the Wi-Fi icon can suggest network activity that isn't completing properly. Make sure your Wi-Fi signal is strong or try switching to cellular data if possible.
- You can also toggle Wi-Fi OFF and ON to reset the connection.

4. Delete and Reinstall the M&S app
If it still won’t open:
- Delete the app by pressing and holding the icon and choosing “Remove App” > “Delete App”
- Then reinstall it fresh from the App Store

This clears any corrupted data stuck in the app cache5.

5. Update Your iPadOS
Considering you are on OS X 10.15.7 (which is a Mac version), just double-check your iPadOS is updated to the latest your device supports (Settings > General > Software Update). Sometimes apps rely on newer OS features.

If you’d like, I’m happy to guide you step-by-step through any of these. Could you let me know which (if any) you’ve tried so far? That way I can help you avoid repeats and dive deeper if needed.

Are you satisfied with these suggestions so far?