Hi there! I see you're having trouble logging in to your M&S account on your iPhone. I’d be happy to help you get this sorted out.

To start, could you tell me a bit more about what happens when you try to log in? For example, are you seeing any specific error messages like "incorrect password," "access denied," or something else? Also, have you tried resetting your password recently?

Meanwhile, here are some general steps we can try on your iPhone running iOS 18.5 to troubleshoot login issues:

1. Check Internet Connection: Ensure your iPhone is connected to a stable Wi-Fi or cellular data network.
2. Clear Safari Cache and Cookies: Sometimes, stored data can interfere with logging in. You can do this by going to Settings > Safari > Clear History and Website Data.
3. Update the App or Browser: If you are using the M&S app, make sure it's updated from the App Store. If you log in via Safari, verify the browser is up to date.
4. Try Logging in via Private/Incognito Mode: Open a private browsing window in Safari to rule out any cookie/session problems.
5. Reset Password: If it’s a password issue, use the "Forgot Password" option on the login page to reset it.
6. Restart Your Phone: A simple restart often resolves temporary device glitches.
7. Check for M&S Service Status: Occasionally, there may be server downtime or maintenance affecting login. If you find a general outage, that would be the cause.

If you’ve already tried these or if the problem persists even after these steps, let me know what error or issue shows up exactly. We can explore further options like checking account lockout or contacting M&S support directly.

Also, if you need to reach customer service for more personalized help, you can contact M&S at this number: 011 44 20 8090 9564.

Looking forward to your reply so we can get you back into your account! Are you satisfied with these initial steps?

Password not accepted. Tried resetting. Still no

Thanks for sharing that you've tried resetting your password but it's still not being accepted. Given this, let me check a recent update that might explain what’s going on.

It looks like M&S recently experienced a significant cybersecurity incident—a data breach—that led them to force all customers to reset their passwords for security purposes. Sometimes after such incidents, there can be temporary disruptions or additional security measures that might affect the login and password reset processes1 5.

Here’s what I suggest next:

1. Use M&S Official Password Reset Page: Go directly to the official M&S password reset webpage (avoid app shortcuts or third-party reset links). Enter your email to receive a new password reset link. Sometimes, waiting a few minutes before using the link is needed to let backend changes take effect3.

2. Check Email Link Expiry and Spam Folder: The reset links typically expire after some time. Ensure you are clicking the most recent link, and also check your spam/junk folder just in case the email landed there.

3. Try Reset on a Different Device or Browser: Since you are on an iPhone, try using a desktop browser or another device if possible, to see if the reset process works better there.

4. Verify Account Status: Given the breach, M&S might have temporarily locked or put extra holds on some accounts. If none of the above works, contacting M&S support directly is recommended.

Here are the relevant customer support channels you can try:
- M&S Customer Services Phone: 011 44 20 8090 9564
- Or use the contact forms on the official M&S website.

If you’d like, I can guide you through resetting the password again step-by-step on your iPhone or help prepare you to contact support.

Let me know how you’d like to proceed. Are you satisfied with this explanation and the next steps?