Hello! I understand you're having trouble viewing transactions on the M&S app when you have two credit cards linked to one account. Let's get this sorted out together.

To clarify, are both credit cards showing up properly in your account on the app, but the transaction history is missing or not loading? Or is one card not showing at all? Also, have you tried logging out and back in or updating the app recently?

Here’s a step-by-step approach to troubleshoot:

1. App Update and Restart: First, please check if your M&S app is updated to the latest version via the app store. If it is, try closing the app completely and reopen it.

2. Log Out and Log In: Sometimes refreshing your login session can resolve display issues. Log out of the app, then log back in.

3. Check Card Selection: Within the app, verify you have the correct credit card selected when trying to view transactions. Sometimes the app defaults to the first card.

4. Clear App Cache (if possible): On Windows, this may be limited depending on the app version, but check if there’s an option to clear data or cache in settings.

5. Try Online Banking: Log in via a web browser at the M&S online banking site to see if transactions for both credit cards show up correctly there. This helps identify if the issue is app-specific.

6. Multiple Device Sync: If you use multiple devices to access your account, ensure that all devices are updated and synced properly, as outdated app versions can cause syncing issues.

If after these steps the transactions still don’t show up properly, this might be a known issue with the app handling multiple credit cards on one account. Some users have reported similar difficulties related to account setup or app bugs1.

In that case, contacting M&S credit card support directly could speed up resolution, as they can check your account setup behind the scenes. You can find support options here: https://bank.marksandspencer.com/credit-card/card-support/ 2.

Please let me know what you find at each step or if you need help with any of the instructions! Are you satisfied with this solution so far?