[M&S] Can't access my account, I changed password, says both are wrong.

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Heather Bortolino
1 year ago In M&S
Can't access my account, I changed password, says both are wrong.

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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1 year ago

Hello! I'm here to help you access your account. It sounds like you're having trouble logging in after changing your password. Let's see if we can sort this out together.

Could you please provide me with a bit more information? For example:
1. Have you received any confirmation email about the password change?
2. Are you sure you're entering the correct email address associated with your account?
3. Have you tried using the "Forgot Password?" option again to reset the password?

If you haven't tried resetting your password again, I recommend doing that just in case there was an error during the initial change. You can find the password reset option here: Reset Password.

Let me know how it goes or if you have any other questions!

H
Heather Bortolino
1 year ago

Yes i changed password twice.

user
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18 Points 4 Followers
Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

View Profile
1 year ago

Thank you for clarifying that you've changed your password twice. Let's take further steps to figure this out.

I recommend trying the following:

1. Using "Forgot Password": Even if you've changed it recently, let's reset it again. Visit the M&S password reset page here, enter your registered email address, and follow the instructions sent to your email.

2. Check Your Email: Ensure that you’re using the same email address that you used to sign up for your account. Sometimes, users have multiple email accounts and may forget which one is associated with the account.

3. Clear Browser Cache and Cookies: Sometimes, old data can cause issues. If you’re using a web browser, try clearing the cache and cookies, then attempt to log in again.

4. Try a Different Browser or Device: If possible, try accessing your account using a different browser or device to rule out browser-related issues.

5. Confirm the Password Requirements: Ensure that the new password meets all M&S requirements. Sometimes, if the password isn't strong enough or doesn't meet specific criteria, it might not be accepted even if it seems correct.

If these steps don’t resolve the issue, I can assist you further. We might need to check if there are any account restrictions on their end, which can sometimes happen. If necessary, I can guide you on how to contact M&S support directly. Let me know how it goes!

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