Hi! I see you’re having an issue on the GettingOut app where the person in jail can see you during a video call but can't hear you, though you can hear them fine. Let's get this sorted out.

First, just to clarify a bit more:
- Are you using the GettingOut app on your iPhone for the video call?
- Have you checked if the app has permission to access your microphone on your iPhone?

This is a common cause of audio one-way issues on iPhones.

Here’s a simple step-by-step to start fixing this:

1. Check Microphone Permission for GettingOut:
- Open your iPhone’s Settings app.
- Scroll down and find the GettingOut app in the list of apps.
- Tap it, then tap Microphone.
- Make sure the toggle is ON (green). If it’s off, the app won’t capture your voice.

2. Restart Your iPhone:
- Sometimes, a simple restart refreshes the system and clears temporary glitches.
- Hold the side button and volume up/down button until you see the power off slider. Slide it, wait, then power back on.

3. Check the Mute Status and Volume:
- During the video call, make sure your iPhone’s mute switch (on the side) is not enabled.
- Also, ensure the volume isn’t turned all the way down.

4. Update the App and iOS:
- Go to the App Store, tap your profile, and check if GettingOut has an available update—install it if yes.
- Also check in Settings > General > Software Update that iOS 18.6 is already your latest version, but if any update is pending, install that too.

5. Test the Microphone in Another App:
- Open the Voice Memos app and record a short message, then play it back to confirm your iPhone’s microphone is working properly.
- Alternatively, try a video call with FaceTime or another app to see if the microphone works there.

If after all these steps the person still can't hear you on GettingOut, there might be a deeper app-specific audio bug or server issue.

Let me know if you've already tried any of these or if you need me to guide you through them. Also, if you want, I can check for any current known GettingOut service issues that might affect audio.

Are you ready to try these?

Do I need FaceTime to be on I do not see a microphone option in the app

Thanks for that question! You do not need FaceTime to use the GettingOut app for video calls. GettingOut has its own video calling service that works similarly to Skype or FaceTime, but runs entirely within their app or website, so you don’t have to use FaceTime at all2.

Regarding microphone access, even though you don’t see a specific microphone option listed inside the GettingOut app settings on your iPhone, iOS handles this differently:

- You control microphone permission at the iPhone system level, not within the app interface itself.
- To check microphone permission, open your iPhone Settings app, scroll down to the GettingOut app, and see if the Microphone toggle is turned on there. This allows the app to access your mic.

Since the person can’t hear you, the most likely cause is that microphone permission is not granted or maybe something else is blocking your mic.

Could you please double-check that microphone permission in your iPhone settings? If it’s already on, then perhaps we can try some further diagnostic steps like testing the mic on a different app or restarting your device.

Just let me know! I’m here to help.

There is no microphone option to press

Thanks for letting me know you don’t see a microphone option specifically in your iPhone’s GettingOut app settings. That’s unusual because iOS normally shows an entry for microphone access per app in Settings, but sometimes it can be hidden or not appear if permission was never requested by the app.

Here’s what I recommend we try next to address this:

1. Check Overall Microphone Permission Globally:
- Open your iPhone Settings > Privacy & Security > Microphone.
- Look for GettingOut in the list of apps that requested microphone access.
- If it’s there, make sure the toggle is turned on. If it’s missing, the app hasn’t requested mic permission yet.

2. Force the App to Request Microphone Access:
- Delete and reinstall the GettingOut app from the App Store.
- When you open the app and try to start a video call, iOS should prompt you to allow microphone access.
- Accept the permission request. This should add the microphone permission under the app’s listing.

3. Test with a Fresh App Launch:
- After reinstalling, try a video call again to verify if the other person can now hear you.

4. Verify Microphone is Working:
- Do a quick test with another app like Voice Memos or FaceTime to confirm your microphone is functioning and not muted or blocked by a case or accessory.

If after reinstalling the app you still don’t see the microphone permission request or the other person still can’t hear you, there might be a GettingOut app issue or incompatibility with iOS 18.6 to report.

As an alternative, you can visit the GettingOut Help Center or contact their support: GettingOut Help Center or call 1.866.516.0115 for direct assistance with app-specific permission issues1 2.

Would you like me to guide you step-by-step through reinstalling the app and testing microphone permissions?