Hi there! I understand that your Mahjong Club app is showing you back at level 1 with your entire game history gone. That can definitely be concerning. Just so I have a clearer picture, have you recently updated the app, switched devices, or logged out and back into your account before noticing this?

In the meantime, here’s a step-by-step approach to recover your progress:

1. Check Account Sync:
Open the Mahjong Club app, and tap the Settings icon inside the game. Look for an option like "Save," "Connect," or "Data sync." Often, game progress is tied to an account such as Facebook, Apple ID, or Google Play. Make sure you are logged in with the same account you used before. Sometimes, being logged out or using a different account causes the game to start fresh from level 1.

2. Force Sync Your Progress:
Within the settings, tap the sync button or re-link your account. This can pull your saved progress back from the cloud servers.

3. Restart Your Device:
Sometimes a quick restart of your iPhone (running iOS 18.6.2 in your case) can help refresh the app data.

4. Ensure Internet Connection:
Because syncing relies on a network connection, make sure your iPhone is connected to Wi-Fi or cellular with stable connectivity.

5. Update the App:
Double-check that your Mahjong Club app is updated to the latest version in the App Store. Occasionally, progress issues are fixed in updates.

If you’ve linked your account and still see just level 1, sometimes game data can be lost on the server side or during app updates. In that case, you may need to contact Mahjong Club support directly with your account details so they can investigate server-side restoration options.

Here is a helpful official FAQ with similar guidance on restoring lost progress that you might want to try as well: https://bitmangogames.helpshift.com/hc/en/4-mahjong-solitaire-classic/faq/11091-i-ve-lost-my-progress-how-can-i-restore-it/

Can you let me know if you already tried linking your account or syncing in the app? That way I can guide you to more advanced steps or contact support for you if needed.