Hi! I understand you're experiencing a black screen or jumping issue when trying to claim rewards in MONOPOLY GO! on your Mac running OS X 10.15.7. Let's work through this together.

To start, could you tell me a bit more about the problem? For example:
- Does the black screen appear every time you claim rewards or only occasionally?
- Are you accessing the rewards within the app, or is it through an external link or browser?
- Have you tried restarting the app or your device already?
- Do other parts of the game run smoothly, or is this issue isolated to claiming rewards?

With those details, I can guide you better. But meanwhile, here are some initial steps that often help resolve such issues on Mac:

1. Restart the App and Device:
- Quit MONOPOLY GO! completely.
- Restart your Mac to clear any temporary glitches.
- Relaunch the app and try claiming the rewards again.

2. Update the App:
- Make sure you have the latest version of MONOPOLY GO! installed from the App Store or official source. Sometimes, bugs like black screens are fixed in updates.

3. Check Internet Connection:
- A stable connection is essential when claiming rewards. Try switching from Wi-Fi to a wired connection if possible or resetting your router.

4. Clear Cache/Data (if app allows):
- Some apps have an option to clear cache or reset settings. Check MONOPOLY GO! settings for this.

5. Disable Browser Extensions (if rewards open in a browser):
- If rewards open in Safari or another browser, try disabling extensions or opening a private window to rule out conflicts.

6. Allow Necessary Permissions:
- Ensure MONOPOLY GO! has permissions it needs in System Preferences, like network access.

If the issue persists, please let me know what you’ve tried so far and any other observations. There are also known cases of black screens during rewards claiming that can be related to expired reward links or server-side problems. In that case, we might need to check from the game’s support side or consider reinstallation as a last resort.

Would you like me to guide you through these steps in detail? Also, are you seeing any error messages when the black screen appears?

Looking forward to your details!

This happens quite often. Claiming reward or going into pig/hammer options. Only use app. iOS is up to date and strong internet connection. Have to close down and reopen app but don’t know what happens to rewards as not able to choose selection.

Thanks for the extra details! Since you’re using an iOS device and the crashing/black screen happens frequently when claiming rewards or using the pig/hammer options, and you’ve got a solid internet connection with the app up to date, it sounds like this might be a known issue some other users have faced.

Based on similar cases, here’s a tailored step-by-step approach to try that should help reduce or fix these crashes:

1. Force Close and Restart the App Again:
- Double tap your Home button or swipe up from the bottom and hold (depending on your iPhone model) to see all open apps.
- Swipe up on the MONOPOLY GO app to close it completely.
- Relaunch the app fresh and try claiming rewards.

2. Clear App Cache by Reinstalling (Data Backup Recommended):
- Since frequent crashes often stem from corrupted cache or temporary data, uninstall the app and then reinstall it.
- Before uninstalling, make sure your game progress is linked to an account (like Facebook or Game Center) to avoid losing progress.
- Download MONOPOLY GO again from the App Store and log in.

3. Adjust Network Settings Temporarily:
- Some users found that switching their phone to 2G or limiting network speed helped the app handle ad loading or reward claiming better.
- To test, you can enable Airplane Mode briefly, then turn on Wi-Fi only and see if this reduces crashes.

4. Disable Background Apps:
- Close other apps running in the background to free up memory and processing power for MONOPOLY GO.

5. Check for iOS System Updates:
- Although your iOS is up to date, verify again by going to Settings > General > Software Update to see if any minor patches are pending.

6. Reach out to Support if Rewards Disappear:
- You mentioned rewards might be lost if the app crashes mid-claim.
- If reinstalling and these fixes don’t help, you can email the support team at [email protected] with details of missing rewards and crash occurrences.

This problem appears to be somewhat common, and reinstalling the app after linking your account often clears the issue. Also, keeping your device’s free storage and performance optimized helps.

Would you like me to guide you through the reinstall process or any of these steps in detail? And is your game progress currently linked to a login method? That’ll be crucial to avoid losing your data when reinstalling.

Let me know how you’d like to proceed!

Thanks very much. I’m on latest IPad Air with very latest update and using superfast fibre WiFi. I’ll check account linked, check your other advice and try the reinstall options. If problem still exists, will make contact again. Appreciated. Thanks

Hey again! It sounds like you’re really on top of things with the latest iPad Air, iOS update, and fast WiFi. That’s great! Just to add some helpful pointers based on recent info from the community and support forums:

- Some users with newer iPads and current iOS versions have reported similar issues with MONOPOLY GO!, especially around claiming rewards or app crashes. Often, these relate to corrupted app cache or data which a reinstall helps resolve.
- Clearing the app cache or offloading the app in Settings > General > iPad Storage, then reinstalling can be really effective in restoring smooth operation without losing data (if your progress is linked).
- Also, restarting your iPad after reinstalling the app sometimes clears lingering system glitches affecting the game.
- No widespread server outages or internet connectivity problems have been reported recently that might cause your issue, so it’s likely device/app specific.
- If the problem continues even after reinstall and account linking, reaching out directly to [email protected] with crash details is the best next step.7 4

So your plan to check account linking, try reinstalling, and follow the advice I gave aligns perfectly with what users typically find effective.

Let me know how it goes once you try those steps or if you want me to walk you through any part of it. Are you satisfied with the solution so far?