Hi there! I see your CAA MyPace app isn’t tracking your latest trip. I’d be happy to help get that sorted out. To start, can you let me know a bit more about what’s happening? For example:

- Is your latest trip not showing at all, or is the app stuck on an older trip?
- Have you noticed any error messages or connection issues with the device?
- Did you try restarting the vehicle or unplugging the tracking device before?

This info will help me suggest the right steps.

In the meantime, here’s what you can try as a first step:

1. Power cycle the tracking device: Unplug the CAA MyPace dongle from your vehicle’s OBD-II port, wait for about 3 minutes, then plug it back in securely. This can refresh the connection and resolve minor glitches.

2. Ensure the device is properly seated: Make sure the device is firmly connected in the port and that there’s no dirt or debris interfering.

3. Drive the vehicle for 15-20 minutes: Sometimes, the device needs a bit of driving time to register a new trip and upload data.

If after that, the trip still doesn’t show, the app or device may not have uploaded the data correctly. This could be due to connectivity issues (like poor cellular signal) or app permission problems.

Next, check these:

4. Verify app permissions: On your Windows device, ensure the MyPace app has permission to run in the background and access location services if applicable.

5. Update the app: Make sure your CAA MyPace app is up to date to avoid bugs impacting trip tracking.

6. Check for stored data waiting to upload: Sometimes data logs remain in the device until you enter an area with better signal, then upload automatically.

If you’ve gone through these steps and still no luck, it could be a device fault or an issue on CAA's end.

Feel free to tell me what you’ve already tried or observed. I’m here to guide you through solutions!

If it persists, you can also contact CAA technical support directly at 1-844-266-6320 for specialized help7 4.

Let me know how it’s going! Are you comfortable trying these steps?