Hi there! I’m Henry from Mahjong Club support. Sorry to hear you’re unable to join the tournament. Let’s get this sorted out together.

To begin, could you tell me a bit more about what happens when you try to join the tournament? For example:
- Do you see any error messages?
- Are tournaments currently visible in your app?
- Have you recently updated the app to the latest version?
- Have you tried restarting your iPhone or closing and reopening the Mahjong Club app?

These details will help me pinpoint the issue more accurately. Meanwhile, here are some common fixes we can try:

1. Check Tournament Availability: Sometimes no tournaments are available at the time. Make sure there is an active tournament running.

2. Update the App: Ensure your Mahjong Club app is updated in the App Store. An outdated app can cause such issues.

3. Restart Your iPhone: A full restart can clear temporary glitches affecting app performance.

4. Re-login or Refresh: Log out and then log back into your Mahjong Club account if possible. This sometimes refreshes your profile and tournament access.

If you've tried these, let me know which ones, and we can move to deeper troubleshooting steps like checking your account status or network settings.

Are you able to give me more info about what happens when you try to join?

Using ipad

Thanks for letting me know you’re using an iPad. That helps! Just to clarify: Are you using the Mahjong Club app downloaded from the App Store on your iPad? Sometimes certain games or features behave differently on iPads compared to iPhones.

A quick check: Mahjong Club is designed to work on iPads as well as iPhones. However, some tournaments or multiplayer features might require an updated app version or stable internet connection.

Here’s what you can try on your iPad:

1. Verify App Version: Open the App Store on your iPad, go to your profile, and check if there’s an update available for Mahjong Club. Update it if possible.

2. Check Internet Connection: Ensure your iPad has a steady Wi-Fi or cellular connection. You can try opening a web page or another app using the internet.

3. Restart the App: Close Mahjong Club completely (swipe up on the app from the app switcher) and then reopen it.

4. Restart Your iPad: Sometimes a simple restart helps clear temporary issues.

5. Account Login: Double-check that you’re logged into your Mahjong Club account correctly. Some tournament features require you to be signed in.

6. Reinstall the App: If nothing else works, back up your account info (if needed), uninstall Mahjong Club, then reinstall it from the App Store.

If you’ve tried all these already, let me know exactly what happens when you tap to join a tournament on your iPad. Are there any messages, or does the screen freeze or close unexpectedly? That info will help me assist you better.

Also, if you could confirm the exact Mahjong Club app version or share a screenshot, that would be great!

Looking forward to your reply so we can get you back in the game!