Hi! I see you're encountering a pop-up message on the GettingOut app's login screen that says "Unauthorized; Nil JSON Web Token." Let me explain what this means and guide you through a few steps to fix it.

The message indicates that the app is trying to authenticate you but is missing a valid JSON Web Token (JWT). A JWT is like a digital key that verifies your identity and authorizes your access. When it's "nil" (which means empty or missing), the app can't confirm who you are, so it shows an "Unauthorized" error.

Here are some steps you can try to resolve this on your Android device (version 10) using the WebKit browser:

1. Restart the app: Close the GettingOut app completely and open it again. This can refresh the token request process.

2. Clear app cache and data:
- Go to Settings > Apps > GettingOut
- Tap Storage
- Select Clear Cache and then Clear Data
(Note: Clearing data may log you out, so have your login info ready.)

3. Check your internet connection: Make sure you have stable internet access. Sometimes, connectivity issues prevent proper token retrieval.

4. Update the app: Visit the app store to ensure your GettingOut app is up to date; an outdated version may cause authentication failures.

5. Reinstall the app: If updates don't help, uninstall and reinstall the app. This refreshes the app files and authentication setup.

6. Check device date/time settings: Make sure your device's date and time are correct. JWTs often rely on accurate timestamps.

If you've already tried some of these or continue to see the error, it might be a temporary issue with the service's authentication servers. In that case, waiting a bit and trying again often works.

Would you like me to walk you through any of these steps in detail? Or have you tried some already?

I am trying to reset my password and the page will not open or load when I click the link or paste the URL into my browser

Thanks for sharing that you’re having trouble opening or loading the GettingOut app’s password reset page. Let’s get this sorted out together.

Since clicking the password reset link or pasting the URL doesn't open the page, here are some steps you can try on your Android 10 device using your WebKit browser:

1. Check Internet Connection: Make sure your internet is stable—try switching between Wi-Fi and mobile data to see if that helps.

2. Clear Browser Cache: Sometimes cached data interferes with loading pages.
- Go to Settings > Apps > Your browser (WebKit)
- Tap Storage, then Clear Cache.
After that, try the password reset link again.

3. Try a Different Browser: If possible, try opening the reset link in another browser on your device like Chrome or Firefox.

4. Disable VPN or Proxy: If you use a VPN or proxy, disable it temporarily as it can sometimes block access.

5. Use the App’s “Forgot Password” Feature:
- From the GettingOut app login screen, tap “Forgot password?”
- Enter your registered email address and wait for the reset email.
Then check if the link in the email opens properly on your device.

6. Update or Reinstall the App: Sometimes app or browser updates are needed to ensure links load correctly.

If you still can’t get the reset page to load, it’s possible there’s a temporary server issue or link problem on GettingOut’s side. In that case, you could try again after some time. Alternatively, you can contact GettingOut support directly for help with your account: [email protected] or call 1.866.516.011512.

Would you like me to guide you through clearing your browser’s cache or trying the app’s password reset process step-by-step?