Hi! I’m sorry to hear you’re having trouble logging into your ConnectEBT account. Let’s see if we can get this sorted out for you. To start with, could you tell me:

- Are you trying to log in via the ConnectEBT app or through a web browser on your device?
- Are you receiving any specific error messages when you attempt to log in?
- Have you recently reset your password or created a new account?
- Have you tried any steps already, like resetting your password or updating the app?

This info will help me guide you better. Meanwhile, here’s a simple checklist we can try:

1. Make sure your ConnectEBT app is updated to the latest version available on the Google Play Store.
2. Clear the app cache on your Android 10 device: Go to Settings > Apps > ConnectEBT > Storage > Clear Cache.
3. Restart your device.
4. Try logging in again with your user ID and password.
5. If you’re unsure about your password, you can reset it by going to the ConnectEBT password reset page here: https://www.connectebt.com/inebtclient/passwdreset.recip

If you still can’t access your account after these steps, let me know what happened or any error message you see, and we’ll explore deeper troubleshooting or contact support if needed.

How does this sound?