Hi! I see you’re encountering the error message “There is an error when decrypting the data” when trying to log in to the ConnectEBT app on your iPhone running iOS 18.6.2. Let’s get this sorted out together.

First, to clarify, have you tried reinstalling the app or clearing any stored data? Also, do you remember if this issue started suddenly or after any update? This will help me suggest the best next steps.

Meanwhile, such errors usually indicate the app is having trouble reading or decrypting your login info, possibly because of corrupted data or server-side issues.

Here’s a step-by-step approach tailored for your iPhone:

1. Restart your iPhone: Sometimes a simple reboot can clear temporary glitches.

2. Check for app updates: Go to the App Store and make sure the ConnectEBT app is updated to the latest version.

3. Reinstall the app carefully:
- Delete the ConnectEBT app from your device.
- Restart your iPhone to clear any leftover cache.
- Reinstall the app fresh from the App Store.

4. Clear Safari and device cache:
- Go to Settings > Safari > Clear History and Website Data.
- Return to Settings > General > iPhone Storage > ConnectEBT app. If there's an option to offload, try that to clear app data without deleting the app (if available).

5. Ensure strong internet: Use Wi-Fi rather than cellular data if possible, as network issues can affect encryption/decryption.

If after these steps the problem persists, it might be related to ConnectEBT servers or your account data needing resynchronization. Some users have reported similar issues over extended periods, often requiring backend fixes or contacting support directly.

If you want, I can help you draft an email to ConnectEBT support at [email protected] with your issue details for a quicker resolution.

Let me know which steps you’ve tried or if you want me to guide you through these!