To resolve the "error decrypting data" issue in the ConnectEBT app, follow these step-by-step instructions:

1. Restart the App: Close the ConnectEBT app completely and reopen it. This can refresh any temporary glitches causing the error.

2. Check for App Updates: Ensure that the ConnectEBT app is up to date. Go to the app store on your device and check for any available updates for the ConnectEBT app. Install any updates if available.

3. Clear App Cache and Data:
- Go to your device's Settings.
- Navigate to Apps or Application Manager.
- Find and select ConnectEBT.
- Tap on Storage and select Clear Cache and then Clear Data. This action will remove temporary files that may be causing the issue. Note that you might need to log in again after clearing data.

4. Reinstall the App: If the issue persists, uninstall the ConnectEBT app and reinstall it:
- Uninstall the app from your device.
- Restart your device.
- Download and install the ConnectEBT app again from the app store.

5. Check Internet Connection: Ensure that you have a stable internet connection. Switch between Wi-Fi and mobile data to determine if the issue is network-related.

6. Validate User Credentials: Make sure your login credentials (username and password) are accurate to avoid issues with accessing encrypted data.

7. Seek Technical Support: If none of these steps resolve the issue, consider contacting the customer support team for ConnectEBT. They may have more insight into the error and could provide additional troubleshooting steps.

If the problem persists, it may be system-related, as other users have reported similar issues recently. Monitoring community forums, such as the ConnectEBT subreddit, can also provide feedback from other users experiencing the same issue - learn more - learn more.