Hi there! I understand you’re having trouble getting the ConnectEBT app to accept your personal information that you have on file. Let’s work through this together to see if we can get it sorted out.

To start, could you tell me exactly what happens when you try to enter your personal info? For example, do you get an error message like "information invalid" or "user not found"? Also, are you trying to log in, create an account, or update info on your existing account?

Meanwhile, here are some steps you can try:

1. Double-check your details: Make sure the personal info (like your name, date of birth, or card number) you enter exactly matches what’s on file with the program. Even small typos can cause a rejection.

2. Clear app data and cache: On your Android device, go to Settings > Apps > ConnectEBT > Storage and tap “Clear Data” and “Clear Cache.” Then reopen the app and try again. This can clear out any glitches.

3. Check for app updates: Visit the Google Play Store and see if there’s an update for the ConnectEBT app. Sometimes issues are fixed in newer versions.

4. Try the website: If the app keeps rejecting your info, try logging in or accessing your account through the official ConnectEBT website for your state (like connectebt.com/yourstate). Sometimes the website experience can be more stable.

5. Password or User ID issues: If it’s saying your credentials aren’t recognized, you might want to try resetting your password or recovering your User ID via the app or website options.

If you’ve already tried any of these or the problem persists, let me know which ones so I can suggest some more advanced steps or check for any wider system issues affecting ConnectEBT services.

Are you happy to try these steps now? Or do you want to tell me more about what happens exactly when you try?