Hi there! I understand your Snapshot app isn't registering your driving trips, which definitely means it's not tracking your driving as it should. To better assist, could you tell me a bit more about your setup? For example:

- Are you using the Snapshot app on your phone or a plug-in device connected to your vehicle?
- Have you noticed any app notifications, error messages, or connectivity issues?
- Has this problem been happening since a recent update, phone change, or vehicle change?

Meanwhile, here are some basic steps we can try to get things going:

1. Ensure Snapshot app permissions: On your Windows device, even though it's unusual, check that the Snapshot app (or your mobile device if you use a phone) has location permission enabled and background activity allowed so it can detect movement even when the app isn’t open.

2. Check connectivity: Make sure your device has an active internet connection (cellular or Wi-Fi), since Snapshot needs it to log and send trip data.

3. Restart the app: Close Snapshot completely and then reopen it. Sometimes this refreshes the connection.

4. Reinstall the app: If the app still doesn’t track trips, uninstall and reinstall Snapshot. After reinstalling, open the app but don't sign in immediately—go to the bottom of the screen to register with Snapshot again. Wait about 24-48 hours to see if trips register after that.

5. If using a plug-in device: Ensure the device is securely plugged into your vehicle's OBD-II port and not loose or corroded. Faulty connection can cause intermittent trip logging issues.

If you’ve already done these steps or if you can give me more info about your device and app usage, I can suggest some deeper troubleshooting or check if there’s a wider issue.

Does this sound like your current situation? Let me know, and we’ll work through it together!

when you say close Snapshot you mean to close the progressive app?

Great question! Yes, when I say "close Snapshot," I’m referring to closing the Progressive app where the Snapshot feature is housed since Snapshot doesn’t have its own separate app—it’s integrated within the Progressive app. So, to "close Snapshot," you should fully exit or force close the Progressive app on your device to ensure it's not running in the background, then reopen it.

On a Windows device, if you're running the Progressive app through a browser or an app interface, you can simply close the browser tab or the app window completely and then open it again. If it’s on a phone or tablet, you would swipe the app away from recent apps or use the system’s “force close” feature.

Does that help clarify things for you? If you're using a phone or a different setup, I can guide you through what to do specifically.

I am using the Android app. It shows that it is running in the background but neither of my 2 trips have been recorded.

Thanks for the details! Since you're using the Snapshot feature through the Progressive Android app and it’s running in the background but not recording trips, let's walk through some targeted troubleshooting for Android devices to help fix this.

Here’s what I recommend:

1. Check Location Permissions:
- Go to your Android device Settings > Apps > Progressive (Snapshot)
- Tap Permissions and make sure Location is allowed “All the time” (not just “While using the app”). This is crucial because Snapshot needs continuous GPS access to track your trips even if the app is in the background.

2. Disable Battery Optimization for Progressive:
- In Settings > Apps > Progressive > Battery
- Look for Battery optimization or Battery saver options and set it to Not optimized for Progressive. Battery-saving features often restrict background activity, which can stop trip recording.

3. Enable High Accuracy GPS Mode:
- Go to Settings > Location > Mode (or Location Services)
- Set the location mode to High accuracy so your device uses GPS, Wi-Fi, and mobile networks together for better tracking.

4. Verify Background Data Access:
- In Settings > Apps > Progressive > Data usage, make sure Background data is enabled so the app can send trip information even when not actively open.

5. Force Stop and Reopen:
- After adjusting the above, go back to Settings > Apps > Progressive, tap Force Stop, then open the Progressive app again and check if trips start recording.

6. Restart Your Phone:
- Sometimes a simple reboot helps the system register these changes properly.

7. Check for App Updates:
- Make sure your Progressive app is updated to the latest version via the Google Play Store. Sometimes updates fix background tracking issues.

If these settings are all correct but Snapshot still isn’t tracking your trips, sometimes the app takes a short while to register drives after adjustments. However, if it continues not recording, there may be a bug or server-side delay, and contacting Progressive Snapshot support directly would be the next step.

Does this help clarify your situation? If you want, I can assist you step-by-step through these settings or help draft a message to Progressive support.

Snapshot Frequently Asked Questions
What if my trips are not recorded by the app?

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