Hi there! I understand you're having trouble signing into your Merlin Bird ID account, where trying to log in opens a page but then it just goes back to the app without completing the login. To better assist you, could you tell me if this happens after entering your username and password, or is it even before that? Also, have you tried any steps like resetting your password or reinstalling the app?

Meanwhile, here’s a helpful plan to tackle this issue step-by-step:

1. Check Your Internet Connection
Make sure you have a strong, stable internet connection since flaky connections can interrupt the login process.

2. Clear App Cache and Data
Sometimes cached data can cause glitches:
- Go to your Android Settings > Apps > Merlin Bird ID > Storage
- Tap “Clear Cache” and then “Clear Data” (note clearing data may log you out and reset app settings)

3. Reinstall the Merlin Bird ID App
Uninstall the app from your device and then reinstall it fresh from the Google Play Store. This can fix corrupted app data that may block login.

4. Reset Your Password
If the login page opens but doesn't proceed, try resetting your Merlin account password via the "Forgot Password" option on the login page. After resetting, attempt login again.

5. Allow Pop-Ups and Redirects in Your Browser
Since the login opens a page that redirects, ensure your browser settings do not block pop-ups or redirects, especially as you’re using WebKit on Android 10.

6. Verify Account Status
Verify via your email if your account has any verification steps pending, such as confirming your email address.

If after these steps you still face issues, it might be related to a server-side bug or ongoing maintenance, which sometimes happens. In that case, contacting Merlin Bird ID support at [email protected] with the details may help.

Did you try any of these steps already? Let me know so I can guide you more precisely!

I cant sign into my account and when I try to it opens a a page and goes back to the app

Thanks for sharing that you get redirected back to the app when trying to sign in to Merlin Bird ID. This seems to be a known issue for some users where the login page opens but doesn’t complete the login flow properly.

Since you’re on Android 10 using a WebKit-based browser inside the app, let’s try these steps specifically to address the redirect problem:

1. Clear the App’s Cache and Data
- Go to Android Settings > Apps > Merlin Bird ID > Storage
- Tap “Clear Cache” and then “Clear Data” (this resets app login info).
2. Reinstall the Merlin Bird ID App
Uninstall the app completely, then reinstall the latest version from Google Play. This ensures no corrupted data is causing the login loop.
3. Allow Cookies and Redirects in Browser Settings
Since the login opens a web page inside the app, ensure your device or any security/antivirus apps aren’t blocking cookies or redirects.
4. Try Logging in with an Alternate Network
Sometimes firewalls or VPNs can interfere with authentication redirects. Try logging in on Wi-Fi if you’re on mobile data or vice versa.
5. Check Your Account Verification Email
Verify that your Merlin account email is confirmed. Sometimes incomplete verification prevents proper login.
6. Test Login on Another Device or Browser
Check if you can log in on a desktop browser or a different device. This can help see if the issue is device/app specific or account related.

If after all this you still can’t log in and it just bounces back to the app screen, it may be a server-side or app version bug affecting the login redirection. Some community users have reported similar issues on platforms like Reddit and Facebook1 2. It could help to:

- Try to update your device OS if possible.
- Contact Merlin support directly at [email protected] with details about your device, OS version, and exact steps you tried.

Are you able to try those steps and tell me if the behavior changes at any point? That will help me guide you further.