Hi there! It sounds like when you watch ads in Asphalt Legends on your Windows device, the screen goes black and you don't get the rewards you're supposed to. Is that right? Just to clarify, does the black screen happen only during the ad playback, or does it persist afterward? Also, are you using the latest version of the game?

While the developers are aware of this issue and working on a fix, there are a couple of things you can try right now that have helped some players:

1. Clear the game's cache on your Windows device. Since you're on Windows, you can do this by:
- Closing Asphalt Legends completely.
- Navigate to the game’s local storage folder (usually found in the AppData folder).
- Delete temporary/cache files there (be cautious not to delete save files if separate).

2. Restart the app after clearing the cache.

3. Make sure your graphic drivers and Windows updates are up to date. Sometimes display issues during ads stem from outdated drivers.

4. If you are running the game in any compatibility mode or with overlays (like Discord or Nvidia GeForce Experience), try disabling them temporarily while watching ads.

5. Check your internet connection to ensure it’s stable, as a poor connection can sometimes interfere with ad loading.

If you’ve already tried these steps, let me know, and we can dig deeper into advanced troubleshooting or look into whether a server-side fix is pending from the developers. Also, do you see the ads actually playing (audio or animation) before the black screen?

Are you satisfied with this initial guidance?

black screen only occurs during ads thanks for the tips

Thanks for confirming that the black screen happens only during ads. I found some useful insight from other players that might help.

One important tip is about the "Reward Granted" button that pops up after ads. Some users noticed that if you click this button right away, it can trigger the black screen issue. Instead, it's recommended to just wait and let the ad finish completely without clicking the button immediately. This allows the game to properly register the reward and avoids the black screen1.

In addition to that, since you are on Windows with WebKit, here are a couple extra steps tailored for your setup:

1. Run Asphalt Legends with administrator privileges. This can sometimes resolve permission issues affecting ad playback.

2. Disable any overlays or screen recording tools temporarily, as they sometimes interfere with video ads rendering.

3. Ensure your browser components (like WebKit) and Windows graphics drivers are fully updated to avoid compatibility hiccups.

4. If the problem persists, try switching your network connection briefly (e.g., from Wi-Fi to Ethernet or a mobile hotspot) in case the ad server responses are timing out or blocked.

If after trying these you still face the black screen during ads, it might be worth reaching out to Asphalt Legends support directly at [email protected] with your device and issue description for further investigation.

Let me know if you want me to walk you through any of those fixes, or if you need help contacting support! Are you satisfied with this guidance so far?

Why does Asphalt Legends show a black screen during ads?

Great question! Asphalt Legends shows a black screen during ads primarily because of a known bug related to how the game handles ad playback and rewards processing. Here's what typically happens:

- After watching an ad, if the player taps or skips the reward animation too quickly, the game sometimes fails to properly reload the graphics and interface, resulting in a black screen while the game waits to transition back to normal play.
- This issue also affects the reward granting mechanism, where the rewards may not appear correctly even though they are credited in the background.
- Sometimes, ad playback conflicts with the device's graphics processing or overlay software, causing the rendering to fail during or after the ad.
- The problem tends to occur more on some device configurations or when the game resources, like graphics drivers or cache, are not updated or have temporary glitches.

Developers are aware of this and suggest waiting for the ad and reward animation to fully complete without tapping early. They also advise keeping your graphics drivers and the game updated and avoiding overlays that may interfere with ad video playback1 410.

If you'd like, I can help you go through specific steps or check if your system setup might be contributing to this. How does that sound? Are you satisfied with this explanation so far?