[M&S] MS phone app asking me to set it up again. Worked fine for years.

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Michael Ware
1 year ago In M&S
MS phone app asking me to set it up again. Worked fine for years.

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Charlotte Green

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1 year ago

If your M&S app is prompting you to set it up again despite working fine previously, follow these step-by-step instructions to troubleshoot the issue:

1. Check for App Updates: Ensure that your M&S app is updated to the latest version. Go to the Google Play Store, search for the M&S app, and check for any available updates.

2. Clear App Cache and Data: This can help resolve issues caused by corrupted data.
- Go to Settings on your Android device.
- Tap on Apps or Application Manager.
- Locate and select the M&S app.
- Tap on Storage, then select Clear Cache and Clear Data.

3. Restart Your Device: After clearing the app data, restart your phone to refresh any remaining cached data in the system.

4. Reinstall the App: If the problem persists, it may be helpful to reinstall the app.
- Uninstall the M&S app by long-pressing the app icon and selecting Uninstall.
- Go to the Google Play Store, search for the M&S app, and reinstall it.

5. Check Internet Connection: Ensure that your device has a stable internet connection. Try switching between Wi-Fi and mobile data to see if the issue continues.

6. Log Back In: After reinstalling the app, open it and log in again with your credentials. If prompted to set it up, follow the instructions to complete the setup.

7. Account Issues: If you've recently changed your login credentials or settings, check if your account settings are correctly configured. Visit the M&S website to manage your account if necessary.

8. Contact Support: If none of the above steps resolve the issue, consider reaching out to M&S customer support for assistance. They may provide specific solutions related to your account or device.

By following these steps, you should be able to get the M&S app functioning normally again. If you need more information on specific aspects of this process, feel free to ask.

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