[WSJ Print Edition] Print edition not working on MacBook at all, even with app

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Nancy J Currie
4 days ago In WSJ Print Edition
Print edition not working on MacBook at all, even with app

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Henry Adams

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4 days ago

Hi there! I understand you're having trouble with the WSJ Print Edition app not working on your MacBook. I'd like to get a better sense of what exactly is happening. Is the app not opening at all, or is it opening but not displaying the content? Also, are you getting any error messages? Knowing this will help me guide you better.

Meanwhile, here are some initial steps we can try to get your WSJ Print Edition app working on macOS Catalina (10.15.7):

1. Check Internet Connection: Ensure your MacBook has a stable internet connection; the app needs this to download the latest edition.

2. Restart the App: Close the WSJ Print Edition app completely (right-click its icon in the Dock and select Quit), then reopen it.

3. Check for App Updates: Open the App Store, go to Updates, and see if an update for WSJ Print Edition is available. Keeping the app updated avoids compatibility issues.

4. Restart Your MacBook: Sometimes a reboot can clear up temporary glitches.

5. Reset App Content: Inside the app, if you can access the "Profile" or "Settings" section, look for a "Reset Content" or similar option to refresh downloaded editions.

6. Reinstall the App: If nothing above works, uninstall the app by dragging it to the Trash, then reinstall it from the Mac App Store.

Could you tell me if you've tried any of these already or describe what you see when trying to use the app? That way I can tailor the next steps perfectly for you.

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Nancy J Currie
4 days ago

restarted macbook, installed app, WSJ consistently displays yesterday's print edition, will not display today's edition

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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4 days ago

Thanks for the details! Since your WSJ Print Edition app on your MacBook is stuck showing yesterday’s edition and not updating to today’s, even after reinstalling and restarting, it sounds like the app’s content isn’t refreshing correctly.

Here’s a step-by-step to try next:

1. Force Refresh the Content Inside the App:
- Open the WSJ Print Edition app.
- Navigate to the “Profile” or “Settings” area.
- Look for an option called “Reset Content” or similar, then tap it to force the app to refresh and download the latest edition manually9.

2. Ensure Overnight Download:
The app typically downloads the current day’s edition overnight if connected to Wi-Fi. Make sure your MacBook is on Wi-Fi and not in sleep mode overnight. You could also manually check for the latest edition after a fresh internet connection is established4.

3. Check OS and App Compatibility:
The WSJ Print Edition app may require macOS 12.0 or later and newer Mac hardware (like Apple M1 chip or later) to function properly1. Since you’re on macOS 10.15.7 Catalina, this could affect the update feature availability. Unfortunately, this could mean the app version compatible with your OS might not fully support the latest automatic update features.

If the “Reset Content” option isn’t resolving the issue and the OS incompatibility applies here, one workaround is accessing the digital print edition through their web portal: https://www.wsj.com/digital-print-edition, which provides today's edition without needing the app.

Would you like me to guide you through forcing that content refresh step inside the app? Or help explore web access to today's edition? Let me know how you want to proceed!

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