Hi! I understand that your mySugr app is not transferring test results. Let me help you get this sorted out. To start, could you tell me what meter you're using to transfer the test results? Also, have you already tried syncing or pairing your meter with the app?

In the meantime, here are some basic steps to check and help the transfer:

1. Ensure Bluetooth is enabled on your iPhone since the transfer usually relies on Bluetooth.
2. Bring your meter and iPhone close together—within about 3 meters—for a successful data transfer.
3. Open the mySugr app and keep it active during the transfer. The data might not transfer if the app is in the background.
4. Restart your meter and your iPhone: sometimes a fresh start helps clear temporary glitches.
5. Check if Location Services are enabled for the mySugr app, as some devices require this to allow Bluetooth connections seamlessly.

If you are using an Accu-Chek meter, for example, sometimes you need to fully turn off the meter (by holding the "OK" button until it shuts down), then turn it back on before trying again1 2.

Have you tried any of these steps? If yes, which ones? That way I can help you further.

Tried all of those

Thanks for letting me know you've tried those basics already. Since we're still facing the issue, let's go deeper into troubleshooting the transfer problem on your iPhone with iOS 18.6.

Here’s what I suggest next:

1. Check the “Connections” Menu in mySugr:
Open the mySugr app, go to the Settings or Menu, and look for “Connections” or “Devices.” Confirm that your meter is listed and connected properly. If you see it there but not connected, try to disconnect and reconnect it.

2. App Permissions:
Go to your iPhone’s Settings > mySugr app, and verify that Bluetooth and Location permissions are enabled. Some iOS versions require Location permission for Bluetooth device scanning.

3. Force-quit the mySugr App and Restart iPhone:
Double-click the Home button or swipe up to see the app switcher, then swipe the mySugr app off the screen to close it completely. Restart your iPhone and open the app again.

4. Update the mySugr App:
Make sure the app is running the latest version available on the Apple App Store. Updates often fix bugs with device connections.

5. Delete and Reinstall the App:
If the above fails, try deleting the mySugr app from your phone and reinstalling it. Your data should be stored on your account, but make sure you know your login credentials before doing this.

6. Check for Meter Firmware Updates:
Some meters require firmware updates to work properly with the app. Check the manufacturer’s instructions on how to update your meter.

If these steps still don’t fix the issue, it could be a rare compatibility or account problem needing specific support from our team.

Here is the official mySugr troubleshooting guide for more detailed info:
mySugr Logbook User Manual (latest PDF) 6

Would you like me to walk you through any of these steps? Or, if you prefer, I can guide you on how to contact mySugr support directly for more specific help.