[CEX.IO] Becexy wallet can't open

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Shamsul Alom
5 days ago In CEX.IO
Becexy wallet can't open

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Emily Roberts

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5 days ago

Hi there! I understand you're having trouble opening the Becexy wallet linked with CEX.IO on your Android device. To help you best, could you tell me a bit more? For example, does the app freeze, crash, or show any error messages when you try to open it?

Meanwhile, here are some initial steps we can try to resolve the issue:

1. Close and Restart the App: Completely close the Becexy wallet app from your recent apps and open it again to see if that helps.

2. Check for Updates: Ensure that both the Becexy wallet and the CEX.IO app are up-to-date via the Google Play Store, as updates often include bug fixes.

3. Clear Cache and Data:
- Go to Settings > Apps > find the Becexy wallet app.
- Tap Storage > then Clear Cache and Clear Data.
- After that, try reopening the app.

4. Reboot Your Device: Sometimes a simple restart of your Android device (version 10 as you mentioned) can resolve temporary glitches.

5. Check Internet Connection: Make sure you have a stable internet connection, as wallet apps often require connectivity to load your info.

6. Try Web Access: If the app still doesn’t open, try accessing your wallet through a web browser by logging into your CEX.IO account at their wallet portal (https://wallet.cex.io).

If none of these help, the problem might be related to connection with the Solana wallet or a temporary outage. There have been instances where users faced connection errors and were advised to check their wallet addresses or try alternatives like the OKX app or Phantom wallet for Solana integration.

Would you be able to share whether you’re accessing the wallet directly in the Becexy app or through CEX.IO app? Also, any error messages you’re seeing would be very helpful to know.

Let me know! I’m here to help you get this sorted out.

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