Hi there! I’m Alice, here to help you get back into your Disney+ account on your Mac with OS X 10.15.7. To start, could you tell me a bit more about what happens when you try to log in? For example, do you see an error message, or does the screen freeze, or something else?

While I wait for your details, here are some quick things we can check to get started:

1. Double-check your email and password are entered correctly. Remember, you use your MyDisney login credentials for Disney+.
2. Restart your Mac. Sometimes, a fresh start can resolve temporary glitches.
3. Clear your browser cache or cookies if you’re using a web browser to log in.
4. Make sure your internet connection is stable and working well.
5. If you’re using the Disney+ app on your Mac, try quitting and reopening it completely.

If these steps don’t work, I can guide you through more advanced checks, like resetting your password or checking for any account lock issues due to suspicious activity.

Let me know what you see when you try to log in, and we’ll take it from there!

1

Can not login om my Disney+

Thanks for letting me know you can’t log in to Disney+. Let’s get this sorted out together.

First, have you tried to reset your password or use the “Having trouble logging in?” option on the login screen? This option sends a one-time 6-digit code to your email linked with your Disney+ account, which you can use to sign in without your password.

Here’s a step-by-step you can try on your Mac:

1. Go to the Disney+ login page in your browser or open the app.
2. Enter your email address used for your Disney+ subscription.
3. Click or tap on “Having trouble logging in?”
4. Select “Send a one-time code.”
5. Check your email inbox for the 6-digit code Disney+ sends you (also check your spam/junk folder if you don’t see it).
6. Enter that code back into the app or website to log in.

If that doesn’t work or you don’t receive the code, try these quick checks:

- Restart your Mac and try again.
- Make sure your internet connection is stable.
- Clear your browser’s cache and cookies if you’re logging in via browser.
- Confirm you’re using the correct email address associated with your Disney+ account.

If after these steps, you're still having trouble accessing your account, it might be an issue with your account status or a temporary problem on Disney+’s side. In that case, I recommend contacting Disney+ support directly at [email protected] for account-specific help.

Let me know how it goes after trying the one-time code method! 4