[YI Home] Cannot see camera feed. Only get nonstop ads

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Barbara
5 days ago In YI Home
Cannot see camera feed. Only get nonstop ads

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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5 days ago

Hi! I understand you're unable to see your YI Home camera feed on your iPhone, and instead, you're getting nonstop ads. That definitely makes it hard to use your camera, so let's get to the bottom of this.

Just to clarify a bit:
- Is this happening right after you open the app, or does it start when you try to view the live feed?
- Have you noticed if the ads block the feed completely, or do you get any video at all?
- Also, are you using the free version of the YI Home app or a subscription plan?

From what I know, the YI Home app recently increased the amount of ads it shows, especially on the free tier, often requiring users to dismiss several ads before viewing their cameras. Some users have reported that this interrupts live viewing significantly or limits it to short sessions1.

Here are a few steps you can try to improve your experience:

1. Update the App
Make sure you have the latest version of the YI Home app installed from the App Store. Sometimes updates include fixes for ad display behavior.

2. Check Your Network
A strong and stable Wi-Fi or cellular connection can help the app load feeds properly and sometimes reduce ad-related hiccups.

3. Try Re-Logging In
Log out of your YI Home app account and log back in. This can refresh your session and occasionally clears stuck ads.

4. Explore Subscription Options
YI offers subscription plans that reduce or remove ads and lift viewing limits. If you're a free user, upgrading may eliminate these interruptions.

5. Clear App Cache
On iOS, this usually means uninstalling and reinstalling the app to clear temporary data that may cause glitches.

6. Use Ad Blockers Carefully
Some users try ad blockers on their devices or networks; however, these can cause unintended side effects in apps that rely on ad revenue.

If after trying these, the issues persist, it might be a recent change on YI's side that's causing extensive ads to block your camera feed. Unfortunately, this is a behavior by the app intended to promote subscriptions.

Would you like me to walk you through logging out and reinstalling the app step-by-step? Or help you explore subscription plans to reduce ads? Let me know how you'd prefer to proceed!

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