[RoadReady] Won't let us log drives and now won't open app

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Sarah
4 days ago In RoadReady
Won't let us log drives and now won't open app

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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4 days ago

Hi there! I see you're having trouble logging drives and even opening the RoadReady app on your Android device. Let's get to the bottom of this together.

First, could you tell me if the app shows any error messages when you try to open it or log a drive? Also, have you recently updated the app or your Android OS? This info will help me tailor the troubleshooting steps.

In the meantime, here’s a step-by-step approach that usually helps with this kind of issue on Android 10 with the WebKit browser:

1. Force Close and Restart the App:
- Go to Settings on your Android device.
- Tap on Apps & Notifications, find RoadReady.
- Tap on Force Stop to close the app entirely.
- Try opening the app again.

2. Clear Cache and Data:
- Still in the App settings for RoadReady, tap Storage.
- Tap Clear Cache first, then try to open the app.
- If it still won't open or log drives, return and also tap Clear Data (this may require you to log in again).

3. Restart Your Device:
- Sometimes a simple reboot clears temporary glitches in the app or OS.

4. Check for App Updates:
- Open Google Play Store and check if RoadReady has an update available. Downloading the latest version can fix bugs that cause the app not to open or log drives.

5. Reinstall the App:
- If none of the above works, uninstall RoadReady completely.
- Reinstall from the Google Play Store and try again.

6. Check Internet Connection:
- Make sure your device is connected to a stable internet network, as logging drives requires syncing with the servers.

If after all that the app still won't open or log drives, there may be a server issue or a specific bug. In that case, I can help you escalate the problem or look into alternative ways to log your drives temporarily.

Please try these steps and let me know how it goes! Are you seeing any specific error messages or app behavior I should know about?

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