Hi! I understand you're not earning any loyalty coins when playing games on the JustPlay app on your Android 10 device. Let's get this sorted out together.

First, could you tell me a bit more about your experience?
- Are you completing game levels or challenges but still not seeing coins added?
- Has this issue started recently or has it been ongoing?
- Have you tried any fixes already, like restarting the app or your device?

Meanwhile, here are some straightforward steps to try:

1. Ensure the App is Updated
Check if you have the latest version of JustPlay installed. Outdated versions sometimes cause issues with tracking coins.

2. Clear App Cache
On your Android device, go to Settings > Apps > JustPlay > Storage and tap "Clear Cache." This removes temporary files that might interfere with earnings tracking.

3. Restart Your Device
A fresh reboot can resolve background glitches affecting the app.

4. Complete Full Required Challenges
Some games require completing a specific number of levels to earn loyalty coins, not just playing casually. Make sure you meet those completion criteria.

5. Log Out and Re-Log In
Sometimes refreshing your session helps sync your progress correctly.

If you have already done these or the problem persists, a reinstall might help:

- Uninstall JustPlay, then download and install it again from the official Google Play Store.

If none of that works, it might be a temporary bug on their end or an issue with syncing your account. In that case, contacting JustPlay support at [email protected] with your username and issue details will help escalate it.

Does any of this sound like what you've tried or observed? Feel free to share more details so I can assist you with the next best steps! Are you satisfied with the solution I provided so far?