Hi there! I see you're getting a message saying "QUIT CONTACT SUPPORT" when using the JustPlay app or the games Tangram Heaven, Treasure Master, or Nailed It. I'd love to help you get this sorted out.

To better assist you, could you tell me a bit more about when this message appears? For example:
- Is it when you try to open the game, during gameplay, or at a specific point?
- Have you tried restarting your device or reinstalling the app?
- Are these games updated to their latest version?

In the meantime, here’s a step-by-step approach to try:

1. Restart your device: Sometimes a simple restart can clear temporary glitches.
2. Check for app updates: Go to your app store and make sure the JustPlay app and the games are fully updated.
3. Clear cache and data:
- Go to your device’s Settings > Apps > JustPlay (and the individual games).
- Tap Storage and then Clear Cache.
- If issues persist, you can also try Clear Data, but note this might erase saved progress.
4. Reinstall the app/games: Uninstall and then reinstall from the official app store to ensure you have a clean, fresh copy.
5. Check your internet connection: Sometimes unstable network connections can cause errors.

Let me know if you’ve already tried these or if the problem happens at a certain step, and I’ll guide you through more specific troubleshooting!

Done all that. Comes up on playing

Thanks for letting me know you've already tried the basics and that the "QUIT CONTACT SUPPORT" message comes up during gameplay. Since the usual steps didn’t solve it, let’s dig a bit deeper together.

This kind of message often points to an internal app error. Here are some specific actions we can try next:

1. Check for App or Server Issues
Sometimes, this error appears if the game servers are facing temporary problems or undergoing maintenance. Have you checked if other users are reporting similar issues recently? I can see from community reports that others have faced app malfunctions around certain periods, which could be temporary glitches1.

2. Update Your WebKit Browser and System
Since you’re using a WebKit-based environment on Android 16, ensure the browser or webview component is fully updated, as it affects how apps run inside your system. Sometimes, outdated WebKit modules cause in-app errors.

3. Try Using a Different Device or Browser
If possible, attempt running the games on another device or browser to check if the error is device/browser-specific. This can help isolate whether the issue is with your device setup or the app itself.

4. Contact JustPlay Support with Detailed Info
Since the message explicitly says "CONTACT SUPPORT," reporting this error directly to JustPlay’s support team is essential if the above steps don’t help. Include:
- Your device model and OS version
- Exact steps leading to the error
- Screenshots of the "QUIT CONTACT SUPPORT" message
You can email them at [email protected] for personalized troubleshooting.

If you'd like, I can guide you through preparing that email or assist you in other troubleshooting routes like checking for app logs or advanced settings.

Let me know how you want to proceed, or if you want me to help with the support contact step! Are you satisfied with this approach so far?

Customer support give JUSTIN which says check up to date version installed

Thanks for sharing that Justin from customer support asked you to check if you have the latest version installed. Since you've already confirmed your apps are updated, let’s try a couple of things related to your app and device environment that might cause the issue despite having the latest version:

1. Double-check the app version within the app itself
Sometimes, the app has its own version display in settings or about section. Make sure it matches the latest version number listed in the app store.

2. Update your WebKit-based browser component and Android system
On Android 16 with WebKit, the system components like WebView or browser engine sometimes need updating to support the latest app features. Go to Google Play Store > Search for "Android System WebView" and update it if available.

3. Try clearing app data one more time
This can reset cached version info:
- Settings > Apps > JustPlay (and problematic games) > Storage > Clear Data.

4. Reinstall after clearing data
Sometimes merely reinstalling isn’t enough if some data remains corrupted.

5. Check for known outage or wider issue
Since Justin’s instruction was to update the app, it’s possible this message comes up if the app connects to a server that enforces only the latest version. So, if you’re fully updated but still get this error, check JustPlay status for any outages or version lock issues.

If you want, I can help you draft a detailed email to JustPlay at [email protected] including your device, OS version, and steps already tried to get faster support.

Also, for additional official contacts, there is [email protected] and in-app messenger support you might try5 2.

Would you like to do that next, or try these update-system-component steps first? Are you satisfied with this plan so far?