[PastBook] Press checkout and get Boof500 error.

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David
4 days ago In PastBook
Press checkout and get Boof500 error.

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Charlotte Green

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4 days ago

Hi there! I see you're encountering a "Boof500" error when you press checkout in the PastBook app. I want to make sure I fully understand your situation to help you best.

Could you please share a bit more? For example:
- Does this error happen every time you try to check out, or just occasionally?
- Are you using the PastBook app or the web version on your Windows device?
- Have you recently uploaded photos or made changes before hitting checkout?

Meanwhile, a 500 error commonly indicates a server-side issue, but sometimes it can be triggered if some photos are still uploading and the order can't proceed yet.

Here’s a step-by-step plan to try and resolve this:

1. Check Upload Completion: Ensure all photos are fully uploaded before checkout. Sometimes, if photos are still uploading in the background, the server won’t proceed with the order. If your order status says "Uploading..." please wait until it's done1.

2. Refresh and Restart: On your Windows browser (WebKit-based, such as Safari for Windows if you happen to use it), reload the page or close and reopen the browser to clear temporary glitches.

3. Clear Cache and Cookies: This can help remove outdated data that might interfere. You can clear cache from your browser settings under privacy or history.

4. Try a Different Browser: Sometimes WebKit browsers on Windows aren’t fully optimized. You might want to try Chrome or Firefox for better compatibility.

5. Update the App: If you're on the PastBook app version, please ensure you have the latest update installed. An outdated app can cause checkout errors.

6. Check Internet Connection: A stable internet connection is crucial. Try switching to a different network if possible.

7. Re-login or Reinstall: Log out of your PastBook account, log back in, or uninstall and reinstall the app to reset any corrupted session data.

If after all these steps the issue persists, it could be a deeper server-side or account-related problem. In that case, you can reach out to PastBook support directly at [email protected], providing them with your order details and the error message.

Would you like me to guide you through any of these steps specifically? Or is there anything else you noticed around the error that could help?

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