Hi there! I see your Netvue cameras are showing “unable to connect to internet” even though other apps on your iPhone are working just fine. That suggests your internet connection overall is okay, but something might be preventing the cameras from connecting properly.

To better assist you, could you please share:
- Are the cameras connected via Wi-Fi?
- Did you recently change your Wi-Fi network name or password?
- Is your Wi-Fi network 2.4 GHz or 5 GHz band? (Netvue cameras generally only support 2.4 GHz.)

In the meantime, here’s a step-by-step guide to try resolving your issue:

1. Confirm Wi-Fi Compatibility
Ensure your Wi-Fi is on the 2.4 GHz band. Netvue cameras typically do not work on 5 GHz bands. You can check this in your router settings or from your Wi-Fi network name (SSID).

2. Restart the Devices
Power cycle both your router and the network camera. Unplug them for about 30 seconds, then plug them back in and allow some time for reboot.

3. Check Power Supply
Confirm that the camera has stable power and is turned on.

4. Forget and Reconnect to Wi-Fi
If applicable, go into the camera app’s settings and try disconnecting the camera from the Wi-Fi, then reconnect using the correct 2.4 GHz network and password.

5. Check DHCP and Router Settings
Ensure your router’s DHCP (Dynamic Host Configuration Protocol) is enabled, as the camera needs an IP address assigned automatically.

6. Camera Firmware and App Update
Make sure the Netvue app on your iPhone is updated to the latest version. Also, check within the app if there is an option to update the camera’s firmware.

7. Factory Reset the Camera
If all else fails, perform a factory reset on your camera. Locate the reset button/hole on the device; usually, you have to press and hold it for about 5 seconds until you hear a beep. Then set it up again from scratch.

If you want, I can guide you through any of these steps in more detail. Let me know what you’ve tried already or if you want me to explain how to check or change something specific.

Are you currently using a 2.4 GHz network for your cameras? That’s often the culprit for this kind of problem.

More on Netvue connection troubleshooting here 6 and some community insights on Reddit also might be helpful 1.

Cameras are offline saying “unable to connect to internet” though all other apps working fine.

Thanks for sharing your issue again. Since your Netvue cameras say “unable to connect to internet” while other apps on your iPhone (iOS 18.6) work fine, and you've experienced this ongoing situation, I want to make sure we cover all possibilities.

Before we dig into device and network checks, I found a recent community report that someone at Netvue might have forgotten to renew a domain, which is causing some connectivity issues with the app connecting to the cameras properly, despite the cameras themselves being fine. This could mean the problem is on their server or app side rather than your local network1.

That said, while waiting for any official fix, here are some important steps to try:

1. Update the Netvue App
Double-check that you have the latest version of the Netvue app installed. Users reported connectivity issues fixed by updating the app2.

2. Reinstall the App
If updating doesn’t help, delete the Netvue app from your iPhone and reinstall it from the App Store. Log in again and see if it reconnects your cameras4.

3. Wi-Fi Band Check
Confirm your cameras are connected to a 2.4 GHz Wi-Fi network because Netvue cameras don’t support 5 GHz bands. Many users miss this and face connection issues9.

4. Restart Router & Cameras
Restart your Wi-Fi router and power cycle the cameras by unplugging and plugging them back in after 30 seconds.

5. Check Permissions on iPhone
On your iPhone (iOS 18.6), go to Settings > Netvue app and ensure it has permission to access Local Network and Cellular Data, if applicable.

6. Factory Reset Cameras as Last Resort
If your cameras still don’t connect, try a factory reset on the devices and set them up from scratch. Use the reset pin/button on the camera.

If these steps don’t restore your cameras online, the issue might be with Netvue’s app servers or domain configuration (as reported), which would require their official update or fix.

Would you like me to walk you through any of these steps in detail? Also, please let me know if you’ve already tried some of them so I can better tailor the next steps.

Are you currently connected to a 2.4 GHz Wi-Fi network with your cameras? That often solves many connectivity problems on Netvue devices.