Hello! I see you're encountering an error message when trying to synchronize more than 15,000 accounts in Vault CRM. To make sure I fully understand, are you trying to sync these accounts on a specific device like an iPad, or is this happening on your Windows device via the web? Also, have you noticed if the error message mentions any specific limit or setting names?

Generally, this issue happens because Vault CRM has a maximum account sync limit—usually set to 15,000 accounts. When that limit is exceeded, the system prevents syncing to avoid performance issues.

Here’s a step-by-step approach to resolve this:

1. Confirm the Account Limit: The system’s MAX_ACCOUNTS setting or device-specific max sync limits (like Max Accounts iPad setting) may restrict syncing beyond 15,000 accounts. Verify if your organization can increase this limit by checking with your Vault CRM administrator.

2. Filter Accounts for Sync: Instead of syncing all 15,000+ accounts at once, you can try applying sync filters. For example, limit syncing to active accounts or those relevant to particular territories or users. This reduces the number being synced.

3. Use Sync Delete Refresh Mode: Sometimes switching to this sync mode, which deletes and refreshes data rather than incremental sync, can help manage large account sets. This setting is available under your sync options.

4. Sync in Batches: If your workflow allows, try syncing accounts in smaller batches under the limit, either by modifying filters or syncing subsets sequentially.

5. Check for Updates or Patches: Make sure your Vault CRM client or app is updated. Sometimes sync limitations or errors are improved in recent releases.

If adjusting limits or filters isn’t feasible or the error persists despite this, you might need to escalate to Vault CRM support or your admin team to explore increasing the allowable synced accounts or alternative sync approaches.

Would you like guidance on how to set sync filters or check your current sync mode on your Windows device? Or do you want to reach out to your Vault CRM admin for settings adjustments first?

Let me know how you'd like to proceed!

Reference: Vault CRM sync limit error