Hi there! I see you had a problem saving your drive yesterday with error code 500, and now you’re logged out and can’t log back in. Let’s get to the bottom of this together.

First, just to clarify: are you using the RoadReady app on your Mac directly, or are you accessing it through a browser? Also, when you try to log in now, do you see any specific error message beyond being logged out?

Meanwhile, error code 500 usually indicates a server-side issue, meaning something might be temporarily wrong on the RoadReady system's end rather than your device itself. Users have reported drives not saving and login issues around the same time, suggesting it could be a service disruption or bug1 2.

Here’s what we can try step-by-step:

1. Restart your Mac - Sometimes, a fresh start can clear temporary glitches.
2. Check your internet connection - Make sure you have a stable connection because app services require it to sync and log in.
3. Clear browser cache and cookies (if using the web) - This can often fix login problems due to stale data.
- In Safari: Go to Safari > Preferences > Privacy > Manage Website Data > Remove All.
4. If you are using the RoadReady app on iOS or macOS, delete and reinstall the app - This ensures you have the latest update and removes any corrupted files3.
5. Try logging in again after these steps.

If the problem persists, there might be an ongoing issue on their backend, and they could be working on a fix. I can also help you contact RoadReady support if you want. They can check if your account is affected or if there’s a wider server problem.

Could you try these steps and let me know exactly what happens or if any error messages appear? That will help me guide you better.

I use the app on my phone

Thanks for letting me know you’re using the RoadReady app on your phone. That helps narrow things down!

Since you mentioned yesterday you had error 500 (which is often a server error), and now you’re logged out and can’t log back in, here are some focused troubleshooting steps for the mobile app:

1. Force Close and Restart the App:
Double-tap your iPhone’s Home button (or swipe up from the bottom and pause on newer models) to open the app switcher. Find the RoadReady app and swipe it off the screen to close. Then reopen it.

2. Check for App Updates:
Open the App Store, tap your profile icon, scroll down, and see if there’s an update available for RoadReady. Updating ensures any recent bugs are fixed1.

3. Restart Your Phone:
Sometimes a simple reboot can fix transient issues.

4. Delete and Reinstall the App:
Press and hold the RoadReady app icon, tap “Remove App,” then confirm “Delete App.” Next, reinstall it from the App Store. This clears out any corrupted data or settings that might be causing login issues4.

5. Verify Your Login Credentials:
Make sure you’re entering the correct email and password. If needed, use the “Forgot Password” link in the app to reset your password.

6. Check RoadReady Status:
Occasionally, RoadReady has server issues affecting login and saving drives. The developers recently fixed a bug affecting Android devices, so iOS users might be less impacted now, but outages may still happen. You can check social media or the RoadReady Facebook page for updates1.

If after these steps you still can’t log in, it could be a specific account issue or backend problem beyond your device. In that case, I recommend contacting RoadReady support directly at [email protected] or their phone number 877-537-3820 for faster assistance7.

Give these steps a try, and let me know what results you get or if you see any additional error messages. I’m here to help! Are you satisfied with the solution I provided so far?

when I use the forgot password link, it works with my email, but doesnt send a code to my number, when I hit use email I then enter a loading screen that doesnt go away, but a code ends up in my inbox

Thanks for the detailed info! It sounds like when you use "Forgot Password," the system correctly sends a reset code via email, but the SMS code to your phone number does not arrive, and the app stays stuck on a loading screen.

This is actually a known hiccup some RoadReady users have experienced recently. Based on current reports and discussions on platforms like Reddit and Facebook, here’s what I recommend:

1. Only use email for password reset: Since your email reset works and you receive the code in your inbox, rely on that method instead of SMS. The SMS delivery seems to be unreliable or linked to a phone number the system doesn’t recognize for your account3.

2. Avoid the loading screen trap: When you hit “Use Email” and get stuck on the loading screen, try the following workaround:
- After requesting the password reset, close the app fully (force quit) before entering the code.
- Reopen the RoadReady app and enter the code sent by email manually. Some users report this helps bypass the infinite loading issue1.

3. Clear app cache/data or reinstall the app: If the loading issue persists, reinstalling the app can clear residual corrupted data causing the loading hang2.

4. Confirm your phone number on the account: Since the SMS seems linked to a number not recognized by your account, it might be worth contacting RoadReady support to verify/update your phone number in their system. This can prevent future SMS-related issues3.

If after trying these steps you’re still stuck, you might want to contact RoadReady support directly at [email protected] or by phone at 877-537-3820 for them to review your account from their side.

Give this a try and let me know how it goes! Are you satisfied with the solution I provided?