Hi! I understand that your KSAT Plus app weather is stuck on last night's report and isn't updating. Let's get it sorted out together.

First, a couple of quick questions to pinpoint the issue:
- Have you tried closing and reopening the app?
- Is your internet connection working fine otherwise?
- Are you seeing any error messages in the app when it tries to refresh the weather?

Assuming we’re starting fresh, here are some steps to try on your Mac with OS X 10.15.7:

1. Quit and Relaunch the App
Sometimes apps can get stuck. Fully quit KSAT Plus (right-click or Command+Q) and then reopen it to see if the weather updates.

2. Check Your Internet Connection
Since weather updates rely on internet data, ensure your Mac is connected to a stable network. You can test this by opening a website in your browser.

3. Force Refresh the Weather Data
Inside the KSAT Plus app, look for a refresh or reload button on the weather page. If there is none, try pulling down the screen if the app supports it, to manually refresh.

4. Clear Cache or App Data
On macOS, you might need to clear cache from the app. While macOS doesn’t have an easy cache clear button for apps, quitting and restarting usually does the job. If the app stores data in specific folders, a reinstall can help.

5. Update the App
Go to the App Store and check if there's an update available for KSAT Plus. Sometimes bugs like stuck content are resolved in updates.

6. Restart Your Mac
A system restart can clear background issues affecting apps.

If after these steps the weather is still stuck, please let me know. There might be an issue from the app’s side, such as a server problem or a bug with the current version on macOS Catalina (10.15.7), and I can help check for that or guide you to escalate.

Are you able to try these and tell me how it goes?

It did not fix anything its also the same on my Samsung phone

Thanks for letting me know this issue is happening on both your Mac and Samsung phone. That helps us narrow down that it’s likely not just a device-specific problem but could be related to the app’s data or service.

Since the weather info is stuck on both, here are some things we can try next on your Samsung phone:

1. Update the KSAT Plus App
Make sure the app is updated to the latest version on your Samsung phone via the Google Play Store. Sometimes bug fixes affecting updates come in these updates.

2. Clear the App Cache and Data on Samsung
This can refresh the app's stored information and fix stuck content:
- Open Settings on your Samsung phone
- Go to Apps > KSAT Plus
- Tap Storage
- Choose Clear Cache first, then check the app
- If still stuck, choose Clear Data (Note: This may log you out or reset settings)

3. Check App Permissions
Ensure KSAT Plus has permission to access location and internet data on your phone. This is crucial for accurate weather updates.

4. Restart Your Phone
Turn your Samsung off and back on again to clear any temporary glitches.

If after these steps the weather is still not updating, the problem might be on KSAT’s weather service side. They could be experiencing a data feed or server issue for weather updates.

I recommend contacting KSAT Plus support directly via [email protected] to report the issue so their technical team can investigate further.

If you want, I can help draft a message to them or walk you through any other checks.

Are you comfortable trying these Samsung app steps, and how’s the weather app behaving on your Mac now after your previous attempts?

Still the same on both devices

Thanks for trying those steps on both devices. Since the KSAT Plus app weather is still stuck on last night's data across your Mac and Samsung phone, and we've ruled out device-specific issues, this likely points to an issue on the app’s data service or server side.

Here’s what I recommend next:

1. Contact KSAT Plus Support:
Since the problem persists on multiple devices, their technical team probably needs to look into the weather data feed or app backend. You can email them at [email protected], explaining the issue with details of your devices (MacOS 10.15.7 and Samsung phone) and the troubleshooting you have done so far.

2. Check for Service Outages or Announcements:
Sometimes weather services have known outages or maintenance windows that affect data updates. You might want to check KSAT Plus’s social media channels or website to see if they’ve posted anything about ongoing issues.

3. Try Alternative Sources in the Meantime:
If you need weather information urgently, consider using other reliable weather apps or websites temporarily until the KSAT Plus app issue is resolved.

If you want, I can help you draft a concise message to their support team to explain the issue clearly. Would you like me to do that?

Are there any other details about the app behavior you’ve noticed, like error messages or timing when it stopped updating, that might help me assist further?

Yes write it

Sure! Here's a clear and concise message you can send to KSAT Plus support to report the weather update issue across your devices:

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Subject: Weather Data Not Updating on KSAT Plus App (MacOS 10.15.7 and Samsung Phone)

Dear KSAT Plus Support Team,

I am experiencing an issue with the KSAT Plus app where the weather information is stuck on last night's data and does not update on both my Mac (running macOS 10.15.7) and my Samsung phone. I have already tried the following troubleshooting steps on both devices without success:

- Closing and reopening the app
- Ensuring my internet connection is stable
- Clearing cache and app data on the Samsung phone
- Restarting both devices
- Updating the app to the latest version

Despite these efforts, the app continues to show the outdated weather information.

Could you please assist in resolving this problem? If there are any known outages or fixes underway, I would appreciate an update.

Thank you for your help.

Best regards,
[Your Name]

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Feel free to personalize or add any other details you think might help. Would you like me to help with anything else?