To resolve the issue of encountering a black screen with sound while using the KSAT Plus app, you can follow these steps:

1. Restart the App

- Close the KSAT Plus app completely.
- Reopen the app and check if the issue persists. This may resolve temporary glitches.

2. Check for Updates

- Ensure that the KSAT Plus app is updated to the latest version. Go to the Google Play Store, search for the KSAT Plus app, and tap "Update" if available.

3. Clear App Cache and Data

- Go to your device's Settings.
- Navigate to Apps or Application Manager.
- Find and select KSAT Plus.
- Tap on Storage and then select Clear Cache and Clear Data. This can help refresh the app's performance.

4. Restart Your Device

- Power down your device completely.
- Wait for about 30 seconds and then turn it back on. This can help resolve underlying system issues.

5. Check Network Connection

- Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if this affects the video playback.

6. Adjust Hardware Acceleration Settings

- If you are using Chrome or a similar browser, disabling hardware acceleration may help. Go to your browser settings and look for hardware acceleration options under advanced settings.

7. Reinstall the App

- If none of the above steps work, uninstall the KSAT Plus app from your device.
- Reinstall it from the Google Play Store. This can rectify any corrupted files or settings.

8. Contact Support

- If the black screen issue persists, contact KSAT support for further assistance. You can do this via the KSAT website or their contact phone number.

Following these steps should help you fix the black screen issue while still being able to hear sound on the KSAT Plus app. If the problem continues, it may be related to your device's compatibility or specific device settings. - learn more - learn more