[Fuel Forward] Upon attempting to Connect in a station app shows: Station Information is loading. Please try again

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Roy Shriver
5 days ago In Fuel Forward
Upon attempting to Connect in a station app shows: Station Information is loading. Please try again

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Emily Roberts

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5 days ago

Hi there! I see you're running into an issue with the Fuel Forward app where it gets stuck on "Station Information is loading." Let's work through this and get it sorted out for you.

To help me understand better, have you noticed if this happens at all stations or just specific ones? Also, is your internet connection stable when you see this message?

Meanwhile, here are some steps you can try to fix this issue on your Android 10 device:
1. Check Your Internet Connection: Ensure you have a stable Wi-Fi or mobile data connection since the app needs internet to load station info.
2. Close and Reopen the App: Sometimes simply restarting the app clears temporary glitches.
3. Clear App Cache:
- Go to your device Settings
- Tap on Apps or Application Manager
- Find and select Fuel Forward
- Tap on Storage
- Tap on Clear Cache
Then reopen the app and try again.
4. Update the App: Check the Google Play Store for any updates to Fuel Forward; some issues are often resolved in newer versions.
5. Restart Your Device: A full reboot can refresh your system and app behavior.

If you've already tried these or if the issue persists, please let me know. We can then look into possible account issues, app permissions, or server-side problems.

Are you able to try these steps for now?

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