[Fuel Forward] My app wont email my receipt all of a sudden

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Tanya Chadwick
3 months ago In Fuel Forward
My app wont email my receipt all of a sudden

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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3 months ago

Hi! I understand your Fuel Forward app suddenly stopped emailing your receipt, and I’d like to help you get this sorted out. Just to get a clearer picture, can you tell me if you’ve noticed any error messages when trying to send the receipt? Also, have you tried anything already, like restarting the app or checking your email spam folder?

Meanwhile, here's a step-by-step approach we can try:

1. Restart the App: Close the Fuel Forward app completely (make sure it's not running in the background) and then reopen it. This often clears up minor glitches.

2. Check Your Email: Confirm the email address registered in the app is correct. Sometimes the app might be sending receipts to an outdated or mistyped email.

3. Look in Spam/Junk Folder: Occasionally receipt emails get filtered into spam or junk mail, so check those folders.

4. Log Out and Back In: Try logging out of the Fuel Forward app and then logging back in. This can refresh your session and settings.

5. Reinstall the App: If the above steps don’t help, uninstall and then reinstall the app to ensure you have the latest version and clean cache.

6. Verify Network Connection: Since your device is Windows 10 with WebKit, ensure your internet connection is stable and not blocking any outgoing mail functions of the app.

If you’ve tried any of these already, let me know which ones, and we can dive deeper into settings or account-related issues. Also, if you have the option, check the “Receipts” section in the app to see if receipts are logged there but just not emailed.

Does that sound good? Let me know what you’ve tried and any extra details!

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