Hello! I understand that you're having trouble connecting to the Kaiser Permanente app from both your iPhone and iPad. To help you better, could you tell me more about what happens when you try to connect? For example, do you see any error messages, does the app fail to load, or does it stop at a certain point?

Meanwhile, here are some general steps to try that often resolve connection issues with the Kaiser Permanente app:

1. Check Internet Connection: Make sure your devices are connected to Wi-Fi or cellular data and that the connection is stable.
2. Restart Devices: Sometimes, simply restarting your iPhone and iPad can fix temporary glitches.
3. Update the App: Open the App Store on both devices and check if there is an update available for the Kaiser Permanente app. Running the latest version is important.
4. Sign Out and Back In: If you can open the app but can't connect, try signing out of your account and then signing back in.
5. Reinstall the App: Uninstall the Kaiser Permanente app from both devices and reinstall it fresh from the App Store. This can fix corrupted files or settings.
6. Check System Updates: Since you are on a Mac with OS X 10.15.7, make sure your iPhone and iPad operating systems are up to date as well, as older iOS versions can cause compatibility issues.
7. Clear Cache: If you use a web browser for access as well, clear your browser cache or try a different browser.

If you've already tried some of these, please let me know which so I can guide you through more specific steps. Also, if there's any particular feature or action in the app that fails, that detail will help.

Are you able to access the Kaiser Permanente website on your devices' browsers without issues? That info can help isolate if the problem is app-specific or more general connectivity.

Let me know so we can get this resolved!

Cannot connect with Kaiser from phone or from I pad!

Cannot connect with Kaiser from phone or from I pad!

Thanks for letting me know you still can't connect with the Kaiser Permanente app on your phone or iPad. To get this sorted out, let's try the most effective and common fix first: uninstalling and reinstalling the app. This action clears out cached data or corrupted files that might be causing the problem.

Here’s how to do that on your iPhone and iPad running iOS:
1. Find the Kaiser Permanente app icon on your home screen.
2. Press and hold the app icon until a menu appears.
3. Tap Remove App (or the 'x' if it shows) and confirm by selecting Delete App.
4. After deleting, open the App Store.
5. Search for “Kaiser Permanente” and download the official app again.
6. Once installed, open the app and try logging in as usual.

Make sure your internet connection is steady during this process. If the app still doesn't connect after reinstalling, please let me know whether you get any error messages or if the app just stays on a loading screen. That will help me guide you with the next steps.

Also, if you typically access Kaiser Permanente through a browser, does the website load properly on your devices? That helps us figure out whether this is an app-specific issue or a broader network problem.

I’m here to walk you through this until it’s working perfectly. Are you able to try these steps now?

For reference: uninstalling and reinstalling often resolves app issues with Kaiser Permanente1.

Cannot connect with Kaiser from phone or from I pad!

Thank you for your patience. Since you’re unable to connect to Kaiser Permanente from both your phone and iPad, here’s a more targeted approach based on known app connection issues and solutions:

1. Check if there’s an outage or known technical problem:
Sometimes, the Kaiser Permanente services experience temporary outages or maintenance. It’s good to check the official Kaiser Permanente technical support page for any alerts or announcements.

2. Ensure your devices' iOS version and app are up to date:
Your macOS is 10.15.7, but the connection issue is with your phone and iPad—verify that both have the latest iOS updates installed. The Kaiser Permanente app requires reasonably current OS versions to work properly.

3. Uninstall and reinstall the Kaiser Permanente app:
If you haven’t already, uninstall the app on both devices and reinstall it fresh from the App Store. This often resolves corrupted data or settings in the app that cause connection failures6.

4. Restart your devices and your Wi-Fi router:
Power off your phone, iPad, and router for about a minute, then power them back on. This refreshes network connections and device caches.

5. Try accessing Kaiser Permanente through a web browser on your devices:
See if you can log in successfully at https://healthy.kaiserpermanente.org using Safari or another browser on your phone or iPad. If web access works but the app does not, that points to an app-specific problem.

6. Review app permissions and settings:
Check in your iPhone/iPad Settings -> Kaiser Permanente app, and ensure it has the necessary permissions (like network access). Restrictive settings can break the app’s connectivity.

7. Contact Kaiser Permanente mobile support if issue persists:
You can reach out directly via email at [email protected] describing your issue for personalized help beyond these steps8.

Let me know which of these you have tried, and if you receive any specific error messages or symptoms during connection attempts. That will help me further pinpoint the fix for you. Are you able to try these steps now?

Cannot connect with Kaiser from phone or from I pad!

I see you're still having trouble connecting to Kaiser Permanente on both your iPhone and iPad. Let's try a few focused steps to get this sorted out.

1. Check for app updates:
Open the App Store on both devices, search for "Kaiser Permanente," and if there's an update available, install it. Running the latest version helps prevent connection problems.

2. Uninstall and reinstall the app:
If updating doesn’t help, delete the app on both devices and then reinstall it fresh from the App Store. This often clears out any corrupted files or settings causing the app to fail connecting1 7.

3. Try logging in via a web browser:
Open Safari or another browser on your phone or iPad, go to https://healthy.kaiserpermanente.org, and attempt to log in there. If that works, the issue is likely app-specific.

4. Check your internet connection:
Make sure your Wi-Fi or cellular data is working properly. Try browsing other websites or using other apps that require the internet.

5. Restart your devices:
Power off and restart both your iPhone and iPad. Sometimes it helps refresh network and app settings.

If after these steps you still cannot connect, could you let me know if you see any error messages or if the app just stays stuck on a loading screen? That information will help me identify the problem better.

Are you able to try these steps and update me on what happens? I’m happy to assist further!

Cannot connect with Kaiser from phone or from I pad!

Hello again! I see you're still having trouble connecting to Kaiser Permanente from your iPhone and iPad. Let’s take a fresh look with some focused steps that have helped other users:

1. Confirm your apps are up to date:
Open the App Store on each device, search for "Kaiser Permanente," and update the app if an update is available. New versions often fix bugs causing connection issues.

2. Uninstall and reinstall the app:
If you haven’t done this recently, delete the Kaiser Permanente app on both devices and reinstall it from the App Store. This can clear out corrupted data that prevents proper connection1 6.

3. Try logging in via a web browser:
Open Safari on your devices and go to https://healthy.kaiserpermanente.org. If you can log in there without problems, it confirms the app itself is the issue.

4. Check for any known outages or app problems:
Sometimes the Kaiser Permanente app experiences temporary issues or maintenance. You can check their technical support page for alerts.

5. Restart your devices and your Wi-Fi router:
Completely power off and back on your iPhone, iPad, and Wi-Fi router to refresh connections.

6. Review app permissions:
On iPhone/iPad, go to Settings > Kaiser Permanente app and make sure it has permission to use cellular/Wi-Fi.

If after trying these steps you still can't connect, could you share whether the app displays any error message or simply stays stuck? Knowing this detail will help me narrow down the cause.

Are you able to try these steps and let me know how it goes? I’m here to help!