Hi there! I’m sorry to hear you’ve been seeing a “system error” message for months when trying to access your medical records and past visits on the Kaiser Permanente app. Let’s work through this together to get it resolved.

First, a couple of quick questions to understand better:
1. Are you seeing this error specifically inside the Kaiser Permanente mobile app on your iPhone running iOS 18.5?
2. Have you tried accessing your records from a computer or a different device/browser to see if the same issue occurs?
3. Have you recently updated the app or the phone’s operating system before this problem started?

Meanwhile, here are some straightforward steps to try on your iPhone:
1. Restart the app: Force close the Kaiser Permanente app by swiping it away in the app switcher, then reopen it.
2. Check for app updates: Go to the App Store, and if there’s an update available for the Kaiser Permanente app, install it. Sometimes the error might be fixed in a newer version.
3. Restart your iPhone: This can clear any temporary glitches affecting the app.
4. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. Sometimes spotty connectivity can cause server requests to fail.
5. Clear app cache/data: While iOS doesn’t have a clear cache button like Android, deleting and reinstalling the Kaiser Permanente app can serve this purpose. Before uninstalling, make sure you know your login info to sign back in.

If these steps don’t clear the error, it might be a server or account-related problem. There have been reports of similar “system error” messages affecting medical record access1. I can assist with escalating this to our technical team or help you reach Kaiser Permanente app support for deeper account and backend checks.

Could you please try the above steps and let me know what happens? Also, if you noticed any other specific error codes or details on the error screen, that info would help too.

Are you satisfied with this approach so far?