Hi! I see you're having trouble with the Kaiser Permanente app not opening on your iPhone running iOS 18.6. Let's start by understanding a bit more—when you say it "won't open," do you mean that the app doesn't launch at all, crashes immediately, or gets stuck on a loading screen? Any details you can provide will help me guide you better.

In the meantime, here are some initial steps to try that often resolve app-launch issues:

1. Restart your iPhone: Sometimes, a simple reboot can clear temporary glitches.

2. Check for app updates: Open the App Store, tap your profile picture, and scroll to see if the Kaiser Permanente app has an update. Installing the latest version can fix known bugs.

3. Close and reopen the app: Swipe up from the bottom (or double-click the home button if applicable) to access the app switcher, then swipe the Kaiser app off the screen to close it completely, and tap it again to reopen.

4. Reinstall the app: If it still won’t open, try uninstalling the app by pressing and holding its icon until options appear, then tap Delete App. After that, reinstall it from the App Store. This clears the app data and resets settings.

5. Check your internet connection: Ensure your Wi-Fi or cellular data is active and working properly.

Could you let me know if you’ve tried any of these already? Also, do you see any specific error messages when attempting to open the app?

I'll guide you through any further steps once I have a bit more info!

Won’t sign into install app

Thanks for clarifying that the issue is with signing in to the Kaiser Permanente app after installing it on your iPhone running iOS 18.6.

Let's work through this together. Could you tell me if you are seeing any specific error message when you try to sign in? Also, are you using your Kaiser Permanente user ID and password you set up before, or is this your first time registering an account?

Meanwhile, here are some steps to try that often resolve login problems:

1. Reset Your Password: Sometimes the password or user ID might have a mismatch or typing issue. You can reset your password by visiting the Kaiser Permanente help page here: https://healthy.kaiserpermanente.org/consumer-sign-on/help-signing-in [2].

2. Check Internet Connection: Make sure your iPhone has a stable Wi-Fi or cellular connection.

3. Reinstall the App: Uninstall the app completely and reinstall it fresh from the App Store. This can clear out any corrupted data from install [1].

4. Update iOS: Ensure your iPhone’s iOS is up to date, though you're on 18.6 which is recent.

5. Clear Browser Cookies: If you’ve tried signing in via the website or the embedded browser, clearing cookies related to Kaiser Permanente might help.

6. Check for Service Outages: Occasionally, login issues could be caused by temporary service problems on Kaiser’s end. You can check their support page or outreach for alerts.

If none of these help, could you describe exactly what happens when you try to sign in—does it freeze, give error code, or redirect unexpectedly? That info will help me provide more targeted support.

Are you comfortable trying these steps now? Let me know what happens or if you need help through any of the steps!