Hi there! I see your Netvue app is showing "no internet connection." Let’s work through this together and get your app connected again.

To start, could you please tell me:
- Are you using Wi-Fi or mobile data for the app?
- Is your iPhone connected to the internet normally outside the app?
- Have you tried any steps already like restarting the app or device?

While waiting for your details, here’s a simple step-by-step you can try:

1. Confirm your iPhone has an active internet connection by opening a webpage or another app requiring internet.
2. Force close the Netvue app and reopen it: On iOS 18.6, swipe up from the bottom and pause to see open apps, then swipe up on Netvue to close.
3. Check if the Netvue app is updated to the latest version in the App Store.
4. Make sure your Wi-Fi network is a 2.4 GHz band, as Netvue cameras often require this and don't support 5 GHz bands.
5. Restart your Wi-Fi router to refresh the connection.
6. If using Wi-Fi, go to iPhone Settings > Wi-Fi, tap your network, and choose “Forget This Network,” then reconnect by entering the password again.

If these don’t help, we can look deeper into app permissions, reset the camera, or check server status.

Let me know what you’ve tried and what you observe!

I have try everything including deleting the app and reinstalling, but it won’t let me sign in, say no internet connection

Thank you for sharing that you've already reinstalled the app and still can’t sign in because of the "no internet connection" message. Since you’ve done the usual steps on your iPhone with iOS 18.6, this might be a bit more complex.

There is some recent chatter from users on forums and Reddit suggesting that there might be a temporary service disruption or backend issue affecting Netvue app logins broadly, causing this “no internet connection” error despite devices being online1.

Here’s what I suggest next:

1. Check Netvue Service Status: Sometimes the Netvue servers have outages or maintenance that cause login/connectivity issues. Unfortunately, there’s no dedicated public status page, but user communities on Reddit and Facebook confirm if issues are widespread. You might want to monitor those to see if other users are affected simultaneously.

2. Allow Local Network Access: On iOS 14+ devices, apps need explicit permission to access devices on your local network. This could affect connectivity. Please go to:
Settings > Privacy & Security > Local Network
and make sure Netvue is toggled ON (allowed). Then try logging in again.

3. Use Cellular Data: Temporarily turn off Wi-Fi on your iPhone and try logging in using cellular data. This will check if your Wi-Fi network has restrictions causing blockage.

4. VPN or Network Restrictions: If you use VPN or certain firewall/router settings, try disabling them, as they sometimes block the app from reaching Netvue servers.

5. Contact Netvue Support: If these don’t help, since this might be server-related, please reach out to Netvue support directly at [email protected]. Provide your iPhone model, iOS version, app version, and a description of your issue.

Let me know if you want me to guide you through checking the Local Network permission or trying cellular data next. I’m here to help! Are you able to confirm if you see the Local Network permission option for Netvue on your iPhone?

Steps to reset Netvue app network settings

Thanks for asking about how to reset network settings in the Netvue app. Since you're using an iPhone with iOS 18.6 and the Netvue app, resetting the camera’s network settings typically means clearing the Wi-Fi information stored on the camera itself so it can be reconnected to your network fresh. Here’s how you can do that step-by-step:

1. Locate the Reset Button on Your Netvue Camera:
Usually, it’s a small pinhole button on the bottom or back of the device.

2. Press and Hold the Reset Button:
Use a paperclip or pin to press and hold the reset button for about 10 seconds until the status light changes (often it starts flashing green).

3. Camera Enters Wi-Fi Setup Mode:
This means it’s ready to forget previous Wi-Fi networks and connect to a new network during setup.

4. Set Up Network Connection Again via the Netvue App:
Open the app and follow the prompts to add your camera back, making sure your iPhone is connected to a 2.4 GHz Wi-Fi network (Netvue cameras generally don’t work on 5 GHz bands).

If the issue is more on the app side—like it won’t connect or sign in—the camera reset alone won’t help. You might also want to reset the iPhone’s network settings just to eliminate any device-side network glitches:

- Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
- This resets Wi-Fi passwords, cellular settings, and VPN/APN settings but keeps your data intact.

Then try Netvue app again with the fresh network setup.

If you want, I can guide you step-by-step through either reset process on your iPhone or Netvue camera. Just let me know!

Are you looking to reset the camera’s network or your iPhone’s network settings?