Hi there! I understand you're experiencing connection issues with both the old and new Netvue apps. To help better, can you tell me a bit more about your setup? For example, are you trying to connect your Netvue camera to Wi-Fi? Also, are you getting any specific error messages or codes while connecting?

Meanwhile, I can give you a general set of steps that often help resolve app connection issues with Netvue devices:

1. Check Your Wi-Fi Network:
- Make sure your Wi-Fi network is running on 2.4 GHz, not 5 GHz. Netvue cameras typically support only the 2.4 GHz band.
- Ensure your phone is connected to this same 2.4 GHz network while setting up.

2. Restart Devices:
- Restart your router/modem.
- Power cycle your Netvue camera by unplugging and plugging it back in.
- Restart your phone.

3. Update the App and Firmware:
- Confirm that you have the latest version of the Netvue app installed from Google Play.
- If possible, check if the camera’s firmware is up to date via the app.

4. Reset the Netvue Camera:
- Locate the reset button on your device and hold it (usually for about 10 seconds) until the indicator light flashes, which restarts it in setup mode.

5. Reconfigure Network Settings:
- After resetting, try adding the device again in the app, following the pairing instructions carefully.

6. Check Permissions and Network Access:
- Make sure the app has permission to access location and storage on your Android OS 10 device.
- Disable VPNs if you have any, as they can interfere with device connection.

If you've tried some of these steps, please let me know which ones, and if there are any changes or error messages you noticed. If the problem persists despite these efforts, we can try some advanced troubleshooting or consider contacting Netvue support directly.

Does any of this match what you've already tried? Let me know how you'd like to proceed!

Code 2

Thanks for letting me know you’re seeing Code 2 on your Netvue app. This usually points to a Wi-Fi connection issue, where the camera can’t properly connect to your network.

Here’s a focused step-by-step fix you can try:

1. Check Wi-Fi Band:
Ensure your phone and camera are both connected to the 2.4 GHz Wi-Fi band, as Netvue devices don’t support 5 GHz networks. On Android 10, you can check this in your Wi-Fi settings by viewing the network details.

2. Strong and Stable Wi-Fi Signal:
Make sure your camera’s location has a strong Wi-Fi signal. If it’s too far from the router, try moving it closer temporarily during setup. Weak or unstable signals often cause Code 2 errors.

3. Restart Router and Devices:
Power cycle your router by unplugging it for about 30 seconds, then plug it back in. Also, restart your camera (unplug and plug back in) and your phone.

4. Reset the Camera:
Press and hold the camera’s reset button for about 10 seconds until the indicator light blinks, putting it into setup mode again.

5. Re-add Device in App:
After resetting, open the Netvue app and follow the pairing process carefully. Be sure to input Wi-Fi password accurately and double-check you’re on the correct Wi-Fi.

6. Disable VPN or Data Saver:
If you’re using a VPN or data saver mode on your Android device, disable these temporarily, as they can interfere with the camera’s connection.

7. Check Router Settings:
- Make sure your router’s DHCP service is enabled so the camera can get an IP address automatically.
- If your router has MAC filtering enabled, temporarily disable it or add the camera’s MAC address to the whitelist.

If after these, the error persists, there might be a deeper network compatibility issue or a firmware update needed. I can guide you through those next if needed.

This approach is based on common solutions found for Code 2 errors with Netvue devices1 8.

Are you able to try these steps now? Let me know what you observe or if you encounter any messages during the process!