Hello! I understand you're having some trouble with electricity bill payment via the bKash app. Could you please tell me a bit more about the issue? For example, are you getting any error messages, has the transaction failed, or is the app freezing at some point? Also, have you already tried any steps to fix the problem? This will help me guide you more accurately.

It's not processing. Everytime am receiving an error msg e.g. an error occured, plz try again and it’s happening after selecting the cash amount to pay. I'm selecting an amount and then after pressing next the error showing

Thanks for the details! Since the error appears right after you select the cash amount and proceed, it sounds like it could be an issue with the app communicating with the server or a problem with your account settings.

Let's try these steps to diagnose and hopefully fix it:

1. Check Your Internet Connection: Make sure your phone has a stable internet connection—WiFi or mobile data. Sometimes connectivity issues can cause transactions to fail.

2. Update the bKash App: Since you're on Android 10 with a WebKit-based browser, I suggest checking if your bKash app is updated to the latest version from the Google Play Store. Updates often fix bugs that cause errors.

3. Clear App Cache and Data:
- Go to your phone’s Settings > Apps > bKash.
- Tap Storage.
- Select Clear Cache first. If the problem continues, try Clear Data (note this may log you out, so have your login info ready).

4. Restart Your Device: Sometimes a fresh restart can clear temporary glitches.

5. Try the Payment Again: Open bKash, log in, and try the electricity bill payment once more.

If this still doesn't solve the issue:

6. Check bKash Server Status: Sometimes server issues cause transaction errors. You can look up current service status or social media channels for any outage notices.

7. Account Verification: Make sure your bKash account is fully verified and not restricted, as some limitations can block transactions.

If you've tried all the above and the error persists, you might want to contact bKash support directly at [email protected]. They can verify if there's an account-specific block or a backend problem.

Would you like me to guide you through clearing cache and data on your Android 10 device? Also, did you recently update the app, or has this issue just started happening?