Hello! I understand that you're experiencing pending transactions with bKash, and this is affecting your clients’ ability to create orders. Let's work through this so we can find a solution quickly.

To better assist you, could you please tell me:

1. Are the pending transactions happening only within the bKash app, or also through merchant payments on your website or app?
2. Have you or your clients noticed any specific error messages during the transaction process?
3. Is this issue happening with all transactions or just certain types (e.g., sending money, payments, cash-out)?
4. Have you verified that the internet connection is stable on the devices where this occurs?

Meanwhile, here are some steps that often help resolve pending transaction issues in bKash:

1. Check Network Connection: Ensure a strong and stable internet connection. Weak or intermittent connection can cause transaction delays.
2. App Restart: Ask your clients to close and reopen the bKash app or refresh their browser if WebKit is being used.
3. Pending Transactions Clearing Time: Sometimes, due to network congestion or server-side delays, transactions may remain pending for some time. Usually, bKash processes pending transactions within a short time frame.
4. Verify Account Balance: Confirm that the sender’s bKash account has sufficient balance to complete the transaction.
5. Update App: Make sure the bKash app is updated to the latest version, which may fix transactional bugs.
6. Retry Transaction: If a transaction remains pending beyond a reasonable time (usually a few minutes), cancel and retry.

If after these steps the issue persists, it could be related to technical or server-side problems that require escalation. Since clients are unable to create orders, it may also be helpful to check if there are any merchant account issues or API integration problems.

As a next step, it would help to gather detailed transaction IDs and times, and if you have access to bKash merchant support, reaching out to them might speed up resolution.

If you'd like, I can help you draft a message for bKash support or guide you on checking your account and orders in more detail. Let me know how you'd prefer to proceed!

Also, here is a link to bKash’s official FAQ and contact page where you can find more info or reach their support directly:
- bKash FAQ
- bKash Contact

Are you satisfied with this guidance so far, or shall we dive deeper into troubleshooting?