Hi there! I understand you’re having trouble logging into the OMRON connect app on your Mac with OS X 10.15.7. Let's get to the bottom of this so you can access your account smoothly.

To start, could you tell me if you see any specific error message when you try to log in? For example, are you seeing something like "User name not recognized," or does the app just fail to respond? Also, are you using your registered email address and password for the login?

In the meantime, here’s a step-by-step to try that often resolves common login issues:

1. Restart the app: Completely close the OMRON connect app on your Mac, then reopen it. This simple step can sometimes clear glitches.
2. Verify your credentials: Confirm you’re entering the exact email and password linked to your OMRON connect account. If you’re unsure, you can tap “Get help signing in” on the login screen of the app to reset your password using your registered email.
3. Check your internet connection: Ensure your Mac is connected to a stable internet network. Sometimes a weak connection can prevent logins.
4. Update the app: Make sure you have the latest version of OMRON connect installed from the App Store. Updates often include bug fixes related to login problems.
5. Clear app cache/data (if applicable): On Mac, this is less common, but if the app stores any cached data it might help to clear it by reinstalling the app.

If you have tried these or if you are stuck on a specific error message, please let me know the details. I’m here to help troubleshoot further, including checking account status or more advanced fixes.

Would you like me to guide you through any of these steps?

OMRON connect Support