[OMRON connect US/CAN/EMEA] The app on my phone is now opening only to the testing history pages listing, and not to testing page

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RON KASIAN
3 months ago In OMRON connect US/CAN/EMEA
The app on my phone is now opening only to the testing history pages listing, and not to testing page

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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3 months ago

Hi there! I understand your OMRON Connect app on your phone is opening directly to the testing history page but not allowing you to access the testing (measurement) page itself. Let’s get this sorted out.

To start off, could you please tell me if you recently updated the app or your phone’s operating system? Also, are you logged into your OMRON Connect account normally, or are there any login issues?

In the meantime, I recommend the following steps to try to fix this:

1. Restart the App: Close the OMRON Connect app completely (swipe it away from recent apps) and then reopen it to see if it defaults properly.

2. Clear App Cache (for Android) or Reinstall (for iPhone):
- On Android, go to Settings > Apps > OMRON Connect > Storage > Clear Cache. Then restart the app.
- On iPhone, uninstall the app and reinstall it from the App Store. This can resolve some interface glitches.

3. Check for Updates: Make sure your app is updated to the latest version from Google Play Store or Apple App Store.

4. Log Out and Back In: Sometimes logging out and logging back into your OMRON account can refresh the app’s navigation.

5. Look for Navigation Buttons or Menus: Occasionally, the home interface might automatically open your testing history, but you should still be able to navigate back to the test screen via a "Test" button or tab within the app UI.

If these steps don’t work, there might be an app-specific glitch or a configuration issue. We can try more advanced troubleshooting like resetting app permissions or checking device Bluetooth settings (sometimes syncing issues affect the app's display).

Could you please try these initial steps and let me know how it goes? If it still doesn’t open the testing page, I’ll guide you through deeper troubleshooting.

Are you comfortable trying those now?

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