Hi there! I see you’re getting a “reset error” in the Engage (SmartSpending) app on your iPhone when trying to access places like Costa. Just to clarify, when you say “reset error,” is this appearing right after you open the app, or does it happen specifically when you try to load offers or redeem rewards with certain retailers? Also, have you tried logging out and back in or clearing any temporary app data?

In the meantime, here’s a step-by-step approach we can try together to troubleshoot this:

1. Force Close and Restart the App
Double-click the home button (or swipe up from the bottom on Face ID devices) to open the app switcher. Find Engage, swipe it away to close it. Then reopen it. Sometimes this clears temporary glitches.

2. Check for App Updates
Open the App Store, tap your profile icon on top right, then scroll to see if Engage (SmartSpending) has any pending updates. Running the latest version helps avoid bugs that cause errors.

3. Restart Your iPhone
Often a fresh reboot clears minor system hiccups affecting app performance.

4. Clear Safari Browser Cache (since the app may use embedded browser views)
Go to Settings > Safari > Clear History and Website Data. This can help if broken cache affects parts of the app.

5. Check Network Connection
Confirm that your internet connection is stable. Try switching between Wi-Fi and mobile data just to test.

6. Reinstall the App
You mentioned resetting the app already, but deleting and reinstalling the app fresh can fix deeper app data issues.

7. Password Reset
If you haven’t recently, try resetting your Engage app password from the login screen to see if account authentication is causing errors.

If after trying these, the error still appears specifically when accessing Costa or similar vendors, it may be a temporary issue on Engage’s server or retailer integration side. Sometimes these errors clear on their own within a few hours or days.

Would you like me to guide you through any of these steps? Also, sharing the exact wording or a screenshot of the “reset error” message can help pinpoint the cause better.

Are you satisfied with this approach so far?