Hi! I understand your SmartSpending app is showing a "cannot connect" message. Let's get this sorted out together. To start, could you tell me a bit more? For example, when did the problem start, and are you connected to Wi-Fi or mobile data when this happens? Also, have you tried restarting the app or your device?

Meanwhile, here’s a step-by-step approach we can try:

1. Check Internet Connection: Make sure your Android device is connected to a stable internet source, either Wi-Fi or cellular data.

2. Force Close and Restart the App: Close the SmartSpending app completely and then open it again.

3. Restart your Device: Sometimes, a simple restart refreshes system processes and can resolve connection glitches.

4. Clear App Cache: On your Android 10 device, go to Settings > Apps > SmartSpending > Storage > Clear Cache to remove any temporary files that might cause issues.

5. Update the App: Check the Google Play Store for any available updates for SmartSpending; running the latest version helps avoid bugs.

6. Check Date & Time Settings: Incorrect date and time can cause connection failures. Make sure your device’s date and time are set to automatic.

7. Email Provider Checks: If your login uses a work email, ensure that your email provider doesn’t block emails from txn.mail.rewardgateway.net, as this can affect app functionality.

If after these steps you're still seeing the connection error, let me know, and we can explore advanced options such as reinstalling the app or looking into account-related issues.

Are you able to try these steps? And if so, which ones have you already attempted? This will help me guide you more effectively!

I did do all the previous steps and does not work

Thanks for letting me know you have already tried all those initial steps. Since the usual fixes didn’t resolve the connection issue, let’s explore a couple of additional options:

1. Verify Your Account Status: Sometimes connection problems can happen if there’s an issue with your account. Try using the SmartSpending Account Recovery page by entering your registered email to receive a verification code and ensure your account is active: SmartSpending Account Recovery. This confirms that your account isn’t causing the connectivity issue.

2. Check for Known Outages: Occasionally, server-side problems can affect app connectivity. Though rare, it’s good to confirm by visiting SmartSpending’s official support or status pages for any reported outages.

3. Reinstall the App: If you haven’t yet, uninstall the SmartSpending app from your Android device entirely, then reinstall it fresh from the Google Play Store. Sometimes leftover files or corrupted installs cause persistent glitches.

4. Contact Employee Support through LiveChat: According to the official FAQs, the app contains a Help option in its dropdown menu, which opens a LiveChat with Employee Support who can assist with account or technical issues: SmartSpending FAQs. This can provide you with more direct support.

Could you try these next steps and let me know how it goes? If the app still can’t connect, I’m here to help escalate this further. Are you satisfied with these options so far?