Hi there! I understand your "open" and "settled" bets in the Juice Reel app are not loading. Let's see how we can get that sorted.

To start, can you tell me if this happens when you open the app fresh, or after some time using it? Also, are you connected to a stable internet connection at the moment? Any error messages showing up?

Meanwhile, here’s a step-by-step approach to try:

1. Check Internet Connection: Make sure your Windows device is connected to a strong and stable WiFi or Ethernet network. Sometimes loading issues happen due to weak or intermittent internet.

2. Refresh and Restart: Close the Juice Reel app completely (make sure it’s not running in the background), then restart it and check if the bets load.

3. Clear Cache/Stored Data: Though Windows apps may not always have a direct cache clearing option, try logging out of the app, then logging back in. This can refresh your session and data.

4. Sync Status: Since Juice Reel pulls your betting info from sportsbooks, check your sportsbook accounts linked inside the app. Go to the account or sync settings and confirm that your sportsbooks are syncing properly.

5. App Updates: Verify that you have the latest version of Juice Reel installed on your device. An outdated app might cause loading hiccups.

If you've tried these already or the issue remains, please let me know exactly where it stalls or what you see on the screen. Sometimes, syncing issues may cause the "open" and "settled" bets to not show, and exploring the sync logs or re-linking sportsbooks is helpful.

Also, if you are syncing multiple sportsbooks, make sure none of them are experiencing outages or delays, as that affects the aggregated data in Juice Reel.

Does this help so far? Feel free to share any details or observations you have. We can work through this!