Hi! I understand that after submitting your Summarize Written Text task, the PTE Exam Practice app crashed and now you can’t log in. Let’s work together to get this sorted out.

Could you please tell me a bit more? For example:
- Are you seeing any specific error messages when you try to log in now?
- Have you tried restarting your browser or clearing your browser cache and cookies?
- Were you using any particular browser or app version when this happened?

In the meantime, here’s a step-by-step approach to try:

1. Clear Browser Cache and Cookies
Sometimes temporary data can cause login issues after a crash. Since you’re on Windows with a WebKit-based browser, please go to your browser settings and clear cache and cookies, then try logging in again.

2. Restart Your Browser or Use Incognito Mode
Close your current browser fully, reopen it, and try logging in again. Alternatively, open a private or incognito window and attempt to log in there. This can help isolate whether extensions or cached data are causing the problem.

3. Check Your Internet Connection
Make sure your internet connection is stable. Try visiting other websites to ensure connectivity is not the issue.

4. Try a Different Browser
If possible, try logging in using another browser like Chrome or Firefox to see if the problem persists.

5. Reset Your Password
If you see an error related to login credentials or account access, try the "Forgot Password" option to reset your password and then log in.

6. Check Account Status
If you have an alternate device or access to email inbox associated with the account, check for any messages from PTE Exam Practice about your account status or temporary issues.

If these steps don’t help, it might be a more complex problem related to your account or the server. In that case, I would recommend contacting PTE support directly at [email protected] or [email protected] with your username and details about the crash.

Let me know how it goes, or if you can share any error messages or details about the crash, I’ll guide you further! Are you okay with trying these steps?