Hi there! I understand you’re having trouble with the JustPlay app where the timer restarts each time you try to cash out your loyalty coins. Let’s figure this out together.

Could you tell me a bit more about what you experience? For example:
- Does the timer restart immediately or after it counts down close to zero?
- Are you connected to a stable internet connection?
- Have you tried any troubleshooting steps already, like restarting the app or your device?

In the meantime, here are some steps you can try that often help with this type of issue on Android 10 devices:

1. Clear App Cache:
- Go to your device’s Settings > Apps > JustPlay.
- Tap on Storage > Clear Cache.
This clears temporary data that might cause glitches.

2. Force Stop and Restart the App:
- In the same app info screen, tap Force Stop.
- Then reopen the app and try again.

3. Restart Your Device:
- Power off and turn your Android device back on to refresh system processes.

4. Check Internet Connection:
- Ensure you have a strong and stable Wi-Fi or mobile data connection.
- Try switching networks if possible.

5. Update the App:
- In the Google Play Store, check if there’s an update available for JustPlay and install it.

6. Log Out and Log Back In:
- Sometimes session issues can cause strange behaviors; logging out and in may help.

If you’ve already done these or the issue persists, it might be a known app-side glitch where the cash-out timer bug causes it to loop and never reach zero. Some users reported similar issues where the timer resets back to 3 hours repeatedly without allowing conversion to cash1.

If so, the next best step would be:
- Make sure you are not violating any terms like using unauthorized apps or methods, as improper use can cause the app to block cash-outs temporarily5.
- Contact JustPlay support directly via [email protected] with screenshots of the timer issue so they can investigate any account-specific blocks.

Please try the simpler fixes first and let me know how it goes. If it still doesn’t work, we can look into some deeper troubleshooting steps or contacting support together.

Are you satisfied with the solution I provided so far?