Hi there! It sounds like the Verizon Protect app isn’t loading or showing up on your Mac running OS X 10.15.7. To help you better, could you tell me a bit more about what exactly is happening? For example, are you trying to open the app and it doesn’t respond at all, or does it crash, or is it just not appearing where it should? Also, did the app work previously on this device?

Once I have a little more detail, I can walk you through some troubleshooting steps. Looking forward to your reply!

I check it a lot to make sure it’s working but it says if you have a new number use that. Don’t have a new number but it’s frozen

Thanks for the extra info! So your Verizon Protect app on your Mac is frozen and showing a message about using a new number, even though you don’t have a new number. Let’s troubleshoot this together.

Here’s a step-by-step plan:

1. Force Quit the App: Since it’s frozen, let’s first close it completely.
- Click the Apple menu (top left corner) > Force Quit.
- Select the Verizon Protect app and click Force Quit.

2. Restart Your Mac: Give your Mac a quick restart to clear temporary glitches.

3. Check for Updates:
- Make sure your macOS is up to date (you are on 10.15.7, which is Catalina—make sure no updates are pending).
- Also, verify if the Verizon Protect app has any updates available from where you downloaded it (likely the Mac App Store or official website).

4. Log Out and Back In: Sometimes the app gets stuck on account info.
- If possible, open Verizon Protect after restart, try to log out from any account settings there.
- Log back in with your usual Verizon credentials.

5. Reinstall the App:
- If it’s still frozen after restarting and logging out/in, try uninstalling the app completely.
- Go to Finder > Applications, drag Verizon Protect to the Trash.
- Empty Trash and restart your Mac.
- Download and install the app again from the official source.

6. Check for Verizon Service Issues:
- Sometimes the app may freeze if Verizon’s servers are having issues. You can check online or contact Verizon Support for any ongoing outages.

If after reinstalling the problem persists and the app keeps asking for a new number even when you don’t have one, there may be an account sync or configuration issue on Verizon’s side that needs fixing.

Would you like me to help you with a deeper account check or guide you through contacting Verizon’s digital security support if needed?

Let me know how these steps go!