Hi there! I’d love to help get your Lexus Dashcam Viewer app working again. To start, could you tell me a bit more about what exactly isn’t working? For example:

- Are you unable to open the app, or does it crash?
- Is the app failing to connect to the dashcam’s Wi-Fi network?
- Are video files not playing or showing errors?
- Are you using the app on your Windows device’s WebKit browser, or is this related to a phone app?

Knowing this will help me guide you through the right steps. Let me know!

files are not playing

Thanks for the info that the files aren't playing. Let's try to narrow down the cause with a few questions first:

- Are these video files stored on your dashcam’s SD card, or have you already downloaded them onto your Windows device?
- When you try to play the files, do you get any specific error messages or do they just fail to load?
- Are you accessing the files directly via the Lexus Dashcam Viewer app on your Windows device with the WebKit browser?
- Have you tried playing the video files using any other media players on your computer, such as VLC or Windows Media Player?

Meanwhile, here are some initial troubleshooting steps that usually help resolve this kind of issue:

1. Check SD Card Connection: If the files are on the SD card, make sure the card is properly inserted in the camera or card reader. Remove and reinsert it to ensure a solid connection.

2. Try Another Player: Some dashcam files are recorded in formats that certain players can’t decode properly. Try playing the files with VLC Media Player (free to download) or another versatile player to see if that works.

3. Check File Integrity: Sometimes files can get corrupted. If the files won’t play anywhere, they may be damaged. You can inspect the SD card on Windows by running chkdsk to fix any file system errors:
- Insert the SD card
- Open Command Prompt as administrator
- Type chkdsk X: /f (replace X with your SD card drive letter) and press Enter.

4. SD Card Format and Capacity: If the card is too full or formatted incorrectly, it can cause playback problems. Backup any files and consider reformatting the SD card to FAT32 or exFAT (depending on size and camera requirements).

5. VPN or Network Conflicts: If interacting with the dashcam over Wi-Fi through the app, sometimes VPNs or certain network settings block communication. Temporarily disabling VPNs or firewalls might help.

6. Update the Viewer App: Ensure your Lexus Dashcam Viewer app is up to date for compatibility with your dashcam files.

If you've tried some of these already or can share more details, I can guide you on deeper fixes or other options. Let me know!

Are you comfortable trying these steps?